Angelica Patiño Rockov
Tucson,AZ
Summary
Strong communicator and problem solver with proactive approach to challenges.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Program Services Coordinator
ESPERANZA EN ESCALANTE
04.2022 - 02.2023
- Completed thorough individual assessments to evaluate the service needs of previously homeless veterans and low income residents
- Extensive case management of 27 homes, providing one on one help with linking individuals and families with other helping agencies and programs to prevent homelessness, provide help with utilities, rent, entitlement programs, Section 8 certifications
- Facilitated programs that focused on health/wellness, nutrition, job training, computer literacy, transportation
- Monitored, documented and performed weekly home visits on residents who suffered from mental illness and the elderly
- Managed the Community Food Bank and volunteers
- Raised $18,000 to provide Thanksgiving, Christmas dinner, holiday activities and gifts
- Led teams of diverse individuals in executing complex programs with multiple components, achieving targeted outcomes within set timelines.
- Conducted thorough assessments of existing programs to identify gaps and opportunities for enhancement, leading to increased effectiveness.
- Monitored program performance closely, identifying areas for improvement and taking corrective actions as needed.
Case Administrator
Estudio Piel Medical Spa
01.2014 - 01.2017
- Managed the daily clinical operations, policy and procedures development, education, training and certifications of LE, CLT and RN
- Medical records, prescriptions and case management; ensuring spa and employees operate within the parameters of State and Federal Compliance laws
- In charge of hiring, firing and scheduling of employees
- Managed finances; budget, bookkeeping, sales, payroll, purchasing and product/supplies/equipment inventory
- Effectively acquired the ability to work under stress, problem-solving, while maintaining good judgement and developing a strong relationship with clients, employees, vendors and medical representatives
Flight Attendant
SkyWest Airlines
01.2012 - 01.2014
- Conducted safety check of emergency and medical equipment
- Assisted in customers boarding, announced and explained safety procedures
- Provided customer service, ensured passenger safety and comfort
- Ability to direct and assist passengers in an emergency; CPR and First Aid
- Inventoried and documented flight supplies
- Developed interpersonal skills to effectively interact with a diversity of cultures, professionals, clients and associates
Civil Rights Investigator, Attorney General
ARIZONA ATTORNEY GENERAL'S OFFICE
01.1997 - 01.1999
- Participated in the investigation of complex employment, housing discrimination and employment sexual harassment
- Established effective communication skills for interviewing and mediation of charging parties, respondents and witnesses
- Thoroughly investigated and completed case load in a timely manner
- Conducted Public Accommodation Accessibility site visits
- Documented evidential case findings and recommended appropriate action to legal counsel
Compliance Coordinator
Southern Arizona Housing
01.1996 - 01.1997
- Coordinated fair housing outreach/education and individual and/or family crisis intervention counseling
- Implemented training programs to test businesses, corporations and individuals for compliance with housing and lending laws
- Conducted Public Accommodations accessibility site visits
- Hired trained and supervised employees/testers
- Investigated loan discrimination in banking institutions and home sales
- Reported discrimination findings to state and federal agencies
- Case management, research and documentation
Education
Bachelor of Arts - Sociology
UNIVERSITY OF ARIZONA
Tucson, AZ12.1996
Associate Degree - Social Services in Domestic Violence Intervention
PIMA COMMUNITY COLLEGE
Tucson, AZ05.1994
Associate - Fashion Merchandising
Plaza Three Academy
Tucson, AZ10.1984
Timeline
Program Services Coordinator
ESPERANZA EN ESCALANTE
04.2022 - 02.2023
Case Administrator
Estudio Piel Medical Spa
01.2014 - 01.2017
Flight Attendant
SkyWest Airlines
01.2012 - 01.2014
Civil Rights Investigator, Attorney General
ARIZONA ATTORNEY GENERAL'S OFFICE
01.1997 - 01.1999
Compliance Coordinator
Southern Arizona Housing
01.1996 - 01.1997
Associate Degree - Social Services in Domestic Violence Intervention
PIMA COMMUNITY COLLEGE
Associate - Fashion Merchandising
Plaza Three Academy
Bachelor of Arts - Sociology
UNIVERSITY OF ARIZONA
Certification
- Flight Attendant Certificate, United States of America, FAA ID: 3664493
- Arizona Department of Education Certificate, Educator ID: 4364784
- Driver's License, 02/01/16 to 07/31/28
- First Aid Certification
- CPR Certification
- AED Certification
- Food Handler Certification
- ServSafe
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Membership
Southern Arizona Children's Advocacy Board Member