Angelica Patron
Payson
Summary
Managed customer interactions to foster positive relationships and enhance satisfaction. Oversaw scheduling processes for technicians to ensure timely service. Facilitated communication between customers and technical teams to streamline operations.
Overview
13
13
years of professional experience
Work History
Dispatcher
Any Hour Services
Orem, UT
10.2025 - 02.2026
- Coordinated daily dispatch operations, ensuring timely service delivery for customer requests.
- Managed scheduling and routing of service technicians to optimize efficiency and reduce response times.
- Monitored real-time communication systems, facilitating seamless coordination between field staff and management.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Scheduling Coordinator
Romex Pest Control
Pleasant Grove, UT
11.2023 - 11.2024
- Schedule routes 13-14 stops and perfect routes to 125 miles and below. Save as many routes on tech outs. Special scheduling for customers with certain conditions. I was #1 on the highest amount of saved routes from tech outs
Collection Agent
Safestreets
lehi
05.2020 - 08.2023
- Inbound/outbound calls on past due accounts collect payments. process payments 150 calls daily. send emails help customers with technical issues on alarm Mail certif ied Letters
Collection Agent
Check City
Orem, UT
09.2012 - 08.2019
- Inbound/ outbound calls past due accounts f ile small claims on customers Collect payments over phone Reach team goals on accounts collected
Education
S K I L L - undefined
spanish fork high
05.2005
Skills
- Provided translation and interpretation services to bridge language barriers in various settings
- Streamlined communication processes by leveraging Microsoft Office software for document creation and management
- Fostered a collaborative atmosphere while managing tasks efficiently during challenging situations
- Managed multiple customer inquiries concurrently, delivering prompt and effective support
- Mastered complex concepts and processes efficiently, contributing to overall project success
- Achieved timely project delivery through effective team collaboration and resource management Enhanced project efficiency by streamlining processes and communication Drove successful project completion by addressing challenges proactively
Timeline
Dispatcher
Any Hour Services
10.2025 - 02.2026
Scheduling Coordinator
Romex Pest Control
11.2023 - 11.2024
Collection Agent
Safestreets
05.2020 - 08.2023
Collection Agent
Check City
09.2012 - 08.2019
S K I L L - undefined
spanish fork high