Bozena Holowienko
Stamford,CT
Summary
Achieved seamless front desk operations and exceptional administrative support through expert management of multi-line phone systems and appointment scheduling. Fostered positive workplace interactions, contributing to a collaborative environment. Leveraged office software, including MS Office Suite and Salesforce, to streamline processes and improve efficiency.
Overview
24
24
years of professional experience
Work History
Receptionist/Office Assistant
Garden Homes Management Corp.
Stamford, CT
09.2020 - 04.2026
- Managed front desk operations by greeting and supporting office visitors effectively.
- Executed package signing and delivery tracking, facilitating efficient distribution to team members.
- Responded to basic inquiries and efficiently sorted incoming mail for timely delivery.
- Achieved improved document accessibility through meticulous copying, scanning, and filing processes. Enhanced team collaboration by maintaining organized and accurate documentation. Drove efficiency in operations by optimizing document management practices.
- Assessed supply needs and coordinated orders to maintain adequate stock levels for office operations.
- Managed supplementary administrative duties to ensure seamless workflow and organizational effectiveness.
- Operated multi-line phone system, directing incoming calls to designated staff members for optimal response.
- Streamlined tenant profile management through effective use of Rent Manager software for enhanced data integrity.
Store Manager
General Nutrition Center
Norwalk, Ct
01.2014 - 08.2020
- Hired, trained, and developed employees for various position throughout the store.
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
- Reversed poor performing store by revising systems, processes, training programs, and personnel.
- Defined unobstructed vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share.
- Taught employees how to connect with customers, build trust, and independently oversee routine concerns.
Barista/Shift Supervisor
Starbucks
Stamford, CT
05.2002 - 05.2016
- Maintained clean and sanitized workstation and complied with health and safety guidelines.
- Made and served specialty coffee and tea beverages.
- Connected with customers and gave each person positive experience to promote long- term loyalty.
- Maintained cash resources by accurately processing payments and computing sales prices.
Construction Office Manager
Green Group Company, LLC
Stamford, CT
05.2010 - 04.2015
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
- Functioned as Executive Assistant to management team, oversaw busy phone system.
- Managed master office calendar covering appointments, meetings, and travel.
- Developed an automated daily statistical report to enable managers to make data-driven decisions.
- Implemented office procedures by setting objectives to guide steady workflow.
Education
Associate In Criminal Justice - Criminal Justice
Ashford University
Norcross, GA05.2023
High School Diploma - undefined
Stamford High School
Stamford, CT06.2002
Skills
Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by implementing feedback mechanisms Increased customer engagement through proactive outreach initiatives
Executed tasks efficiently using a range of computer technologies and digital platforms
Achieved significant sales increases through targeted customer outreach and relationship building Drove team performance by implementing best practices in customer service and sales techniques Cultivated a positive shopping experience that resulted in repeat business
Exhibited exceptional communication skills in conveying complex ideas clearly and concisely to diverse audiences
Achieved streamlined data analysis through proficient use of Microsoft Excel Enhanced reporting capabilities by designing user-friendly spreadsheets Improved data organization, resulting in quicker access to critical information
Provided translation and interpretation services to bridge language barriers in various settings
Executed comprehensive writing projects, ensuring alignment with audience needs and objectives
Directed daily activities and provided guidance to maintain high standards of supervision
Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the effective organization of data and presentations Delivered high-quality reports that facilitated informed decision-making
Monitored and adjusted daily activities to ensure efficient use of time and resources
Implemented effective organizational strategies to manage multiple tasks and deadlines
Assessed documentation for clarity and completeness, facilitating effective communication and project alignment
Timeline
Receptionist/Office Assistant
Garden Homes Management Corp.
09.2020 - 04.2026
Store Manager
General Nutrition Center
01.2014 - 08.2020
Construction Office Manager
Green Group Company, LLC
05.2010 - 04.2015
Barista/Shift Supervisor
Starbucks
05.2002 - 05.2016
High School Diploma - undefined
Stamford High School
Associate In Criminal Justice - Criminal Justice
Ashford University