Angelica Perez

Oversaw daily front-office operations to streamline patient flow and elevate customer service standards.

Coordinated patient appointments. Assisted with treatment scheduling. Supported communication efforts with patients.

Managed front desk operations, including staff training and scheduling responsibilities.

Oversaw verification of dental insurance benefits, authorizing processes and resolving billing discrepancies.

Managed maintenance of accurate patient records to uphold HIPAA compliance.

Orchestrated collaboration between dentists and clinical teams to drive productivity improvements.

Managed patient concerns with professionalism, ensuring effective conflict resolution and service issue management.

Monitored accounts receivable processes. Collected co-payments from patients. Assisted in establishing financial arrangements for clients.

Implemented and enforced office policies and workflows to optimize operational efficiency.

• Oversee and manage all administrative functions of the office
• Pre-Approval for treatments
• Collect and post payments and record receipts
• Create Financial Contracts for Orthodontics
• Create treatment plans
• Coordinate patient appointments, ensuring efficient office operations and improved patient flow
• Maintain accurate, confidential patient records, supporting data integrity and optimal care
• Manage billing, invoicing, and insurance claims for timely processing and reduced AR days
• Assist with HR tasks, including hiring and training, enhancing team productivity
• Develop new office systems, increasing operational efficiency and patient satisfaction
• Implemented a new filing system, enhancing record accuracy and reducing retrieval time
• Oversee patient scheduling and billing processes, ensuring compliance and reducing accounts receivable
• Analyze financial reports and improve billing accuracy, cutting down errors and enhancing revenue cycle management
• Reviewed and corrected insurance claim errors, boosting claim acceptance rates
• Developed and implemented a digital patient intake process, reducing paperwork errors
• Streamlined insurance claims processing, reducing AR and boosting revenue cycle management efficiency.

• Managed bookkeeping tasks, ensuring accurate financial records and timely reports
• Coordinated events and meetings, leading to improved team collaboration and efficiency
• Handled payroll and benefits, maintaining employee satisfaction and compliance
• Oversaw calendar management and correspondence, supporting executive productivity
• Executed marketing projects, contributing to increased brand visibility and engagement
• Streamlined office operations by implementing efficient scheduling and communication processes, enhancing team coordination and productivity
• Optimized financial management by overseeing bookkeeping tasks, reducing errors and ensuring timely processing of payables and receivables
• Managed benefit enrollment and employee files with precision, ensuring compliance and accurate tracking of PTO and other records
• Developed comprehensive reports for management, providing actionable insights that informed strategic decisions and improved operational efficiency
• Analyzed monthly expense reports, identifying cost-saving opportunities that reduced overhead
• Coordinate events for company
• Answer phone calls and emails
• Prepare correspondence
• Payables and Receivables/Profit & Loss
• Review project costs
• Purchase office supplies
• Organize meetings and record minute
• Assist with CEO personal tasks, errands, calendars, purchases and etc
• Payroll.

• Process and maintain necessary information regarding family eligibility in a confidential manner and in accordance with EEC subsidy policies
• Authorize child care subsidies and reassessments in accordance with EEC policies and procedures
• Record and bill the state
• Ensure billing is completed accurately with correct coding in accordance with EEC
• Maintain current subsidy spreadsheet and prepare various reports and other written materials, as requested
• Effectively communicate with parents/caregivers (in person, over the phone, email and by mail) to support families with financial assistance process
• Communicate regularly with DCF Child Care Coordinators, EEC Child Care Resource and Referral Agencies, FKO District and Site Directors, and FKO Tuition Department
• Support families with enrollment on EEC's financial assistance waitlist
• Adhere to all EEC Financial Assistance Policies and Procedures for Subsidy Management and related documents and FKO policies and procedures
• Perform clerical duties related to subsidy management (phone calls, filing, data entry, mailings, etc.)
• Coordinate events for company
• Participate in FKO leadership team meetings, and EEC management training
• Facilitated cross-departmental communication to ensure accurate subsidy billing and timely reassessments, enhancing team cohesion
• Streamlined billing processes, reducing errors and ensured timely submission of reports, driving operational efficiency
• Analyzed subsidy data to identify trends, improving accuracy of financial assistance and enhancing decision-making processes.