MARIA LOURDES PIKE
Pearland,TX
Summary
Detailed-oriented professional with successful career working in cooperation with senior management of financial and service oriented institutions / organizations. Proven ability to develop and implement strategies that improve client services and increase sales volume and a smooth functioning office environment. Strong ability to maintain high level of confidentiality and security of information. Highly organized with ability to prioritize time / tasks to optimize productivity. Astute financial manager. Cognizant of research procedures, portfolio development, and commercial lending instruments. Good judgment. Effective problem solver adept in analyzing critical situations and creating solution to complex issues. Computer Proficient in Microsoft Office Applications. Bilingual: Fluent in English / Spanish; Read, Write and Speak. Licensed Realtor in Texas.
Overview
20
20
years of professional experience
Work History
Real Estate Office Manager
ERA PRIORITY ONE REAL ESTATE SERVICES
El Paso, TX
03.2003 - 08.2008
- Managed daily operations and supported company operations by maintaining office systems and supervising staff and assisting a high quality sales force of Realtors.
- Developed efficiency enhancing improvements that made it possible to accommodate increasing responsibilities required by staff reductions while maintaining a smooth functioning office environment.
- Decreased office expense by 15% by implementing ordering procedures and stock control.
- Executive assistant to the company President including travel arrangements, meeting scheduling, calendar maintenance and correspondence.
- Maintained Human Resource files and performed other HR duties.
- Handled all project bookkeeping, utilizing QuickBooks and ERA Franchise reporting system.
- Maintained current policies and procedures manual for staff and Realtors.
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks and participating in professional groups.
- Worked part-time as Realtor, specializing in residential resale and new home sales.
- Strong rapport with clients resulting in numerous referrals.
Human Resource Representative
UPS SUPPLY CHAIN SOLUTIONS (Formally Fritz Companies Inc)
El Paso, TX
03.1999 - 09.2002
- Accountable for employee development training to include new employee to leadership and communication skills training for management personnel.
- Developed and implemented action plans to improve employer/employee relations during and after major acquisition from UPS.
- Maintained accurate personnel files and training records for each employee.
- Implemented and enforced security procedures.
Accounting Supervisor
UPS SUPPLY CHAIN SOLUTIONS (Formally Fritz Companies Inc)
El Paso, TX
03.1999 - 09.2002
- Managed accounts payable / receivable, collections, annual financial budgets, and cost containment initiatives.
- Audited new client files for accuracy and to ensure correct procedures complied with government regulations.
- Implemented bi-monthly account receivable reviews with collection representatives to overcome collection obstacles and reduce past due accounts.
- Provided extensive accounting software systems training to Accounting staff after UPS acquisition while meeting all deadlines and maintaining integrity on all responsibilities.
Quality Control
UPS SUPPLY CHAIN SOLUTIONS (Formally Fritz Companies Inc)
El Paso, TX
03.1999 - 09.2002
- Maintained and updated Product Manuals for each department and ensured departmental procedures were being followed.
- Played a key-role in preparing facility for ISO Certification.
Customer Service Representative
SOUTHWESTERN BELL TELEPHONE
El Paso, TX
10.1995 - 03.1999
- Daily customer interaction in high-volume inbound call center operations.
- Challenged to provide exceptional customer service, customer and phone service retention, and sell telephone service upgrades.
- Consistently met / exceeded business objectives.
- Formed Customer Service Quality Committee to boost employee morale and productivity.
Loan Officer
ONE SOURCE FEDERAL CREDIT UNION
El Paso, TX
07.1988 - 10.1995
- Provided broad-based financial and credit services to Credit Union's customers.
- Expanded existing business through fitting products to meet client needs, and cross selling of products and services.
- Interviewed customers applying for loans, analyzed credit worthiness and funded loans.
- Managed over $1 million consumer lending portfolio.
- Instrumental in developing and implementing new procedures, which improved audit rating.
Education
Diploma -
Eastwood High School
Business Degree Plan -
University of Texas El Paso
Skills
- Strong ability to maintain high level of confidentiality and security of information
- Highly organized with ability to prioritize time / tasks to optimize productivity
- Astute financial manager Cognizant of research procedures, portfolio development, and commercial lending instruments Good judgment
- Effective problem solver adept in analyzing critical situations and creating solution to complex issues
- Computer Proficient in Microsoft Office Applications
- Bilingual: Fluent in English / Spanish; Read, Write and Speak
- Licensed Realtor in Texas
Previous Professional Experience - Description
Includes long-term employment with First Republic Bank (formally InterFirst Bank El Paso NA) as a Federal Funds Manager - Oversaw an average of $100 million in Federal Funds portfolio daily. Managed assets and liabilities to keep bank cost to a minimum and invest excess revenue for a profit. Dealt with 15 banks and credit unions nationwide on daily basis. Met multiple operational deadlines with 100% accuracy while simultaneously managing local business customers in person and by telephone.
Timeline
Real Estate Office Manager
ERA PRIORITY ONE REAL ESTATE SERVICES
03.2003 - 08.2008
Human Resource Representative
UPS SUPPLY CHAIN SOLUTIONS (Formally Fritz Companies Inc)
03.1999 - 09.2002
Accounting Supervisor
UPS SUPPLY CHAIN SOLUTIONS (Formally Fritz Companies Inc)
03.1999 - 09.2002
Quality Control
UPS SUPPLY CHAIN SOLUTIONS (Formally Fritz Companies Inc)
03.1999 - 09.2002
Customer Service Representative
SOUTHWESTERN BELL TELEPHONE
10.1995 - 03.1999
Loan Officer
ONE SOURCE FEDERAL CREDIT UNION
07.1988 - 10.1995
Diploma -
Eastwood High School
Business Degree Plan -
University of Texas El Paso