Angelica Ponce
Antioch,CA
Summary
Highly skilled with many years of experience supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers to accomplish , Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
9
9
years of professional experience
Work History
Shelter Attendant
Shelter Inc
Martinez, CA
09.2022 - Current
- Maintained accurate records and documented client data in company databases.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Promoted good behaviors by using positive reinforcement methods with children.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented tasteful and attractive dishes to customers, kept sanitized and orderly kitchen environment and stored food and supplies properly for efficient retrievability.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Cleaned utensils, dishes and glasses for customer use.
- Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
- Met with staff to discuss rules, regulations and work-related problems.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- homeless volunteer work feeding
- Pitched in to help with volunteer recruitment, retention and motivational programs.
- Set up tables and chairs and unloaded equipment for various volunteer events.
- Helped organize and implement programs and projects to aid community and individuals.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Server
Denny’s
Antioch, CA
02.2018 - 10.2022
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Discussed dining menu information to aid in decision process for senior residents.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Increased sales of high margin menu items through effective upselling.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Inventoried food supplies to determine needs and replenish stations.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Refilled drinks at tables throughout service areas, checking in with diners about specific needs.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Monitored dining rooms for safety and customer needs, upholding high standards for service and experiences.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Set tables for meals to prepare for over daily diners and reset tables after customers left.
- Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
- Observed eating patterns of residents to record proper nutrition during meal times.
- Designed emergency protocols to enhance customer and worker safety.
Homeless Volunteer
Volunteer Work
East bay ca, CA
01.2021 - 09.2022
- Help get obama phones
- Passed out sleeping bags , food & hygiene products
- Counsel people and talked to people about there problems & areas they want to improve in their life
- Try to convince people to go to good facilities like rehab or detox
Shift Leader
Jack In The Box
Pittsburg, CA
08.2016 - 02.2018
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Evaluated, reconfigured and performed equipment maintenance to support operational goals.
- Established team goals, reviewed employee work and mentored team members to improve performance.
- Generated reports to assess performance and adjusted workflows to realign with targets.
Education
High School Diploma -
Black Diamond High School
Pittsburg, CA06.2015
Skills
- Price memorization
- Table setting arrangements
- Wine pairings
- Hors d'oeuvres service
- Food inspection
- Food safety understanding
- Effective customer upselling
- Dish preparation
- Relationship management
- White glove service
- Safe food handling
- Sales Techniques
- Regulatory compliance
- Quality control
Timeline
Shelter Attendant
Shelter Inc
09.2022 - Current
Homeless Volunteer
Volunteer Work
01.2021 - 09.2022
Server
Denny’s
02.2018 - 10.2022
Shift Leader
Jack In The Box
08.2016 - 02.2018
High School Diploma -
Black Diamond High School