Angelica Ponce
Arlington,TX
Summary
Highly organized Office Assistant with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously while maintaining high attention to detail. Demonstrated ability to streamline office processes for efficiency and productivity without compromising quality. Successfully ensured optimal office operations by implementing effective administrative systems.
Overview
14
14
years of professional experience
Work History
Retail Office Assistant
Rooms to Go Furniture Store
Arlington, TX
02.2024 - Current
- Deliver a seamless and elevated customer experience to our retail clientele.
- Follow up with sales representative to make sure they are following up with their clients for timely deliveries to provide an amazing unexpected customer experience.
- Opening and closing procedures for the office as well as creating transactions for night drops at our financial institution.
- Follow up with clients to ensure that the required level of service is met.
Clerk
Arlington ISD - Goodman Elementary
Arlington, TX
10.2022 - 02.2024
- Managed daily attendance records and maintained accurate student data.
- Coordinated communication between teachers, parents, and administration regarding attendance policies.
- Utilized school management software to update and track attendance information efficiently.
- Monitored student tardiness and absences, ensuring compliance with school regulations.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Located and retrieved files, assisting public with general information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Supported office clerical functions using word processing and other software, email and office machines.
Sales Representative
Sprint Wireless Express
Plainview, TX
03.2016 - 06.2019
- Worked with existing Sprint customers to provide services, demonstrating the highest-level service, sales and professional abilities to ensure accuracy and precision of the service and sales process.
- Expert on current sales and promotions as well as policies regarding payment and security practices.
- Maintain an unwavering commitment to customer service, with the ability to resolve complex issues and win customer loyalty.
- Open and close cash registers, performing tasks such as counting money, balancing cash drawers and making bank deposits.
Head Waitress
Napolis Italian Restaurant
Plainview, TX
02.2012 - 02.2016
- Greeted and presented menus and daily specials to up to 60 guests per shift.
- Collect credit card, cash and gift certificate payments, and accurately dispense change cash transactions.
- Counted cash and tips at the end of the shift for distribution to bussers and kitchen staff.
- Interacted with guests to take food orders at weddings, banquets and corporate events.
- Required to multitask to remain guest-service focused.
- Maintained a cheerful, can-do attitude.
- Stayed up-to-date on menu changes to answer questions and help customers select optimal meal choices based on individual preferences and/or food sensitivities.
- Remain calm and friendly during stressful times.
Education
High School Diploma -
Plainview High School
Plainview01.2013
Skills
- Expertise
- Record keeping
- Office administration
- File maintenance
- Documentation and reporting
- Communication Skills
- Problem Solving Skills
- Customer Experience
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Retail Office Assistant
Rooms to Go Furniture Store
02.2024 - Current
Clerk
Arlington ISD - Goodman Elementary
10.2022 - 02.2024
Sales Representative
Sprint Wireless Express
03.2016 - 06.2019
Head Waitress
Napolis Italian Restaurant
02.2012 - 02.2016
High School Diploma -
Plainview High School
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