Angelica Ramos
Las Vegas,Nevada
Summary
I am very driven and confident, with an eagerness to learn and grow. I am forward thinking and dedicated to adapting to new environments, as well as, developing new skills. I enjoy creating a positive environment for both guests and team members. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
94
94
years of professional experience
Work History
Hostess
Hard Rock Hotel and Casino
01.2009 - 01.2103
- Scheduled all reservations and used organizational skills to track all table availability in a restaurant with over 50 tables
- Worked closely with management to ensure a first-rate dining experience for every guest.
Manager
Tao Asian Bistro
01.2022 - Current
- Manage an operation that generates upwards of $1.2M per month with an average cover count of 500 guests per evening
- Work closely with special events to secure and service large parties and private events
- Supervise a diverse team of over 100 FOH and BOH restaurant staff, while also managing the dining room, bar and handling administrative duties
- Manage and create schedules for the hostess and busser teams
- Responsible for counting and logging inventory for all wine and spirits.
Server
Hard Rock Hotel and Casino/Virgin Hotel and Casino
01.2013 - 01.2022
- Maintained an average of $3,000 sales per night
- Trained countless new and underperforming servers, improving their service skills and upselling techniques by 10%
- Personally serviced large parties and consistently implemented excellent service under high pressure and high-volume instances
- Assisted in management in maintaining expenses and labor costs
- Assisted in establishing a system for efficient table turnover during peak hours resulting in increased table turnover and customer satisfaction.
Education
Teaching/Education
University
Silverado High School
01.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Tao Asian Bistro
01.2022 - Current
Server
Hard Rock Hotel and Casino/Virgin Hotel and Casino
01.2013 - 01.2022
Hostess
Hard Rock Hotel and Casino
01.2009 - 01.2103
Teaching/Education
University
Silverado High School