Angelica Registe
Raymond,ME
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position where I can contribute to the well being of others, while providing for both personal and professional growth. I have over 11 years experience working in dental offices, a year of in-home caregiving experience and excellent communication skills. Excellent reputation for resolving problems and improving customer satisfaction. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Lead Certified Dental Assistant
1330 Dental Associates
Portland, Maine
01.2017 - 10.2021
- Full time lead dental assistant responsible for chairside assisting, patient scheduling and management, dental radiography and digital 3-dimensional scans, taking alginate impressions and pouring models, oral care instruction and counseling, treatment planning, triage, insurance verification and explanation of benefits, dental implant and laboratory case management, fabricating temporary crowns and night guards, weekly spore testing and dental equipment maintenance, supply management and ordering, and training new dental assistants.
Lead Sales Associate
The Children's Place
Portland, Maine
11.2015 - 01.2017
- Lead retail sales associate and key holder responsible for opening and closing store, preparing and making deposits, processing shipments, building displays and floor sets, credit account sales, managing and training employees, and inventory management.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
- Worked independently with minimal supervision.
Certified Dental Assistant
Dr. Michael A. Frost, DMD
Cumberland, Maine
09.2015 - 01.2017
- Part-time dental assistant responsible for chairside assisting, dental radiology, infection control, instrument sterilization, tray set up for procedures, dental impressions, and providing excellent patient care and comfort.
Orthodontic Dental Assistant
Maine Coast Orthodontics
Rockport, Maine
08.2014 - 08.2015
- Responsible for patient care, diagnostic records, oral hygiene and orthodontic care instructions, infection control, sterilization, routine visits/wire changes, managing emergency patients, bonded/removable retainers, and laboratory procedures.
- Performed chair-side duties, comprehensive radiography and 3-dimensional scanning, charting, and digital imaging for orthodontic dentistry.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Staged tray for procedures by arranging dental instruments and equipment.
Retail Sales Leader
Aeropostale
Augusta, Maine
01.2014 - 09.2014
- Operations manager and key holder responsible for audits, compliance, store opening/closing, visual merchandising, sales generation, and team motivation to customer service experience.
- Developed multiple sales strategies to address range of project and customer types.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
Retail Sales Associate
Victoria's Secret
Bangor, Maine
08.2013 - 02.2014
- Top sales representative, credit sales, cash wrap, customer service, shipment receiving and processing, inventory, recovery, replenishing, and visual merchandising and marketing.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Folded and arranged merchandise in attractive displays to drive sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Increased sales and customer satisfaction through personalized servicing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Informed customers of current store promotions to encourage additional sales purchases.
Seasonal Retail Sales Associate
Aeropostale
Bangor , Maine
07.2013 - 09.2013
- Assisted with new store set up and opening, cashier, marketing, visuals and floor sets.
- Personal shopper and fashion coordinator.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to process sales, returns, online orders and gift card activations.
- Supported efficient and timely replenishment of sales floor merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Bachelor of Science - Biology (Pre-Dental Concentration)
University of Maine
Orono, ME 01.2008 - 05.2013
Bachelor of Science - Nutrition Science
Kaplan University
Chicago, IL 01.2009 - 04.2011
Skills
Dental office administration
Patient Management
Insurance billing
Medical Records Management
Patient relations
Team collaboration
Patient education and counseling
Patient Assessments
Electronic Charting
Case management
Diagnostic imaging
Sales expertise
Complaint resolution
Medical terminology knowledge
Creative problem solving
Retail store support
Account management
Professional telephone demeanor
Recordkeeping strengths
Timeline
Lead Certified Dental Assistant
1330 Dental Associates
01.2017 - 10.2021
Lead Sales Associate
The Children's Place
11.2015 - 01.2017
Certified Dental Assistant
Dr. Michael A. Frost, DMD
09.2015 - 01.2017
Orthodontic Dental Assistant
Maine Coast Orthodontics
08.2014 - 08.2015
Retail Sales Leader
Aeropostale
01.2014 - 09.2014
Retail Sales Associate
Victoria's Secret
08.2013 - 02.2014
Seasonal Retail Sales Associate
Aeropostale
07.2013 - 09.2013
Bachelor of Science - Nutrition Science
Kaplan University
01.2009 - 04.2011
Bachelor of Science - Biology (Pre-Dental Concentration)
University of Maine
01.2008 - 05.2013