Angelica Resendez
Rover.com
Merced,CA
1
Certification
11
years of professional experience
Dedicated pet sitter skilled in schedule management and personalized care. Known for attention to detail and effective communication, ensuring client satisfaction and pet well-being.
Work History
Pet Sitter
2 Years 11 Months- Manage scheduling efficiently, accommodate last-minute bookings, and adjust for cancellations or changes in plans.
- Enhance clients' satisfaction by providing attentive and personalized care for their dogs.
- Contribute to clients' peace of mind by sending regular updates on their pets. including photos and videos.
- Provide exercise opportunities for the dogs by taking them on daily walks or trips to local parks as requested by the client.
- Handle emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Ensure dogs well-being by adhering to specific dietary restrictions and administering medications as required.
Hostess / Barback / Food Runner / Server
2 Years 3 Months- Greeted customers upon arrival, fostering a welcoming atmosphere that enhanced overall dining experience.
- Took reservations and to-go orders by phone. answered customers'' questions, and informed guests of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.
Hostess/ Busser
5 Months- Assisted customers with inquiries regarding hours, seating availability, and menu options to enhance dining experience.
- Took reservations by phone and informed guests of accurate wait times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Hostess
1 Year 1 Month- Enhanced guest retention through personalized service and friendly interactions, fostering a welcoming atmosphere.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Coordinated VIP guest arrivals for smooth seating and enhanced dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls. greeting guests, and updating reservation logs simultaneously
- Attend to servers' needs while also bussing and resetting tables if busser is busy.
Education
Associate of Arts - Early Childhood Education
High School Diploma
Skills
Client relationship management
Dependable pet care
Effective communication
Attention to detail
Conflict resolution
Critical thinking
Punctual and reliable
Flexible schedule
Honest and trustworthy
Payment processing
Certification
Veterinary Assistant
Timeline
Pet Sitter
Rover.com
09.2023 - CurrentRead More
Hostess / Barback / Food Runner / Server
Coyote Grill
03.2018 - 06.2020Read More
Hostess/ Busser
PF Changs Restaurant
08.2017 - 01.2018Read More
Hostess
Bistro 234
07.2015 - 08.2016Read More
Saddleback College
Associate of Arts from Early Childhood Education
Read More
Buhach Colony High School
High School Diploma
Read More