Angelica Reyna
Peoria,AZ
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Adaptable, reliable, always on time, good planning and organizational skills, many years of experience and open to learn and grow!
Overview
1
1
Certification
10
10
years of professional experience
Work History
Manager
Taco Bell
Peoria, Arizona
01.2022 - Current
- Supervised daily operations to ensure efficient service and food safety.
- Trained and developed staff on customer service best practices.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Implemented customer service standards and addressed issues to improve overall customer experience.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Crew Member
Taco Bell / Kfc
Sun City, Arizona
10.2016 - Current
- Prepared and assembled food items according to company standards.
- Trained new crew members in food preparation and customer service standards.
- Followed health and safety guidelines to maintain food quality standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent and friendly customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout the shift.
- Organized and restocked supplies to support operations and team productivity.
Assistant Manager
Taco Bell
Peoria, Arizona
12.2023 - 06.2025
- Assisted in managing daily restaurant operations and staff performance.
- Implemented operational procedures to enhance efficiency and service quality.
- Trained team members on customer service and food preparation standards.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Helped place food orders.
Education
High School Diploma -
Glendale High School
Glendale, AZSome College (No Degree) - Dance, Criminal Justice
Glendale Community College
Glendale, AZSkills
- Customer service
- Staff training
- Effective time management
- Multitasking capabilities
- Team collaboration
- Creative problem-solving
Certification
- Servsafe
Timeline
Assistant Manager
Taco Bell
12.2023 - 06.2025
Manager
Taco Bell
01.2022 - Current
Crew Member
Taco Bell / Kfc
10.2016 - Current
High School Diploma -
Glendale High School
Some College (No Degree) - Dance, Criminal Justice
Glendale Community College