Angelica Rivera
Bethlehem,PA
Summary
Dedicated year professional adept at driving guest satisfaction and promoting compliance with casino security measures. Proven history of resolving issues and actively pursuing opportunities to apply excellent knowledge of the casino floor functions.
Overview
5
5
years of professional experience
Work History
Casino Cage Cashier
Windcreek Casino
04.2022 - Current
- Met customer service goals and exceeded customer expectations.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Daycare Teacher
Bethlehem Early Learning Center
05.2021 - 02.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Sales Associate
Bath & Body Works
10.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Crew Lead
AMC Theatres
05.2018 - 10.2020
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Trained employees in time management and proper ways to complete job duties.
Education
High School Diploma -
Pennsylvania Leadership Charter School
Philadelphia, PASkills
- Reading Comprehension
- Cash Balancing
- Team Contribution
- Maintaining Detailed Records
- Customer Needs Assessments
- Currency Counting
- Guest Safety
Timeline
Casino Cage Cashier
Windcreek Casino
04.2022 - Current
Daycare Teacher
Bethlehem Early Learning Center
05.2021 - 02.2022
Sales Associate
Bath & Body Works
10.2020 - 07.2021
Crew Lead
AMC Theatres
05.2018 - 10.2020
High School Diploma -
Pennsylvania Leadership Charter School
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