Sirena Allen

Work History

Caesars Entertainment

03.2022 - 10.2022

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Protected customers by following information security procedures and maintaining confidentiality of transactions.
Helped patrons access funds by cashing checkers and processing credit card advances.
Secured casino funds not in use after balancing cash drawer.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Performed check cashing for customers based on company policies.
Processed various cash transactions and answered gaming customer questions.
Counted and recorded assigned funds and made exchanges of funds throughout shift.
Handled money, ticket and chips exchanges for customers.
Counted cash and casino chips to accurately reconcile transaction reports.
Quickly and accurately counted drawers at start and end of each shift.
Enforced company standard operating procedures, gaming regulations and Title 31 compliance.

Eat Street

06.2020 - 01.2022

Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Verified orders prior to completing deliveries to avoid customer complaints.
Kept delivery vehicle clean and neat to maintain company's professional reputation.
Served customers promptly by smoothly collecting and delivering high volume of orders.
Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.

Roadie

03.2020 - 10.2021

Isle Casino Hotel Waterloo

04.2019 - 03.2020

Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
Dealt cards and compared hands to determine winners of games such as blackjack.
Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.

Isle Casino Hotel Waterloo

10.2018 - 03.2019

Permitted authorized persons to enter property and monitored entrances and exits.
Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
Performed security patrols of designated areas on foot or in vehicle.
Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.
Warned violators of rule infractions such as loitering, smoking or carrying forbidden articles.

Burger King

11.2013 - 06.2018

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.