TERRIANTE TOUSSAINT
Chalmette,LA
Summary
Experienced in building strong customer relationships and increasing customer engagement. Seeking a challenging and responsible position as a Customer Service Representative. Focused on applying expertise in handling complex customer queries, eager to contribute to a facility where I can make a meaningful impact.
Overview
7
7
years of professional experience
Work History
Casino Cage Cashier
Caesars Entertainment
New Orleans, LA, US
01.2025 - Current
- Operated computerized systems to process credit card payments and issue vouchers or chips for gaming purposes
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly and accurately
- Performed accurate calculations when exchanging foreign currency for customers traveling from abroad
- Developed strong knowledge of casino games rules, regulations, payout structures
- Ensured compliance with anti-money laundering (AML) regulations through diligent monitoring
- Served as a point of contact for VIP guests requiring special services or accommodations
CMS Teller
Loomis Armored US, LLC.
New Orleans, LA, US
08.2024 - 10.2024
- Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures
- Count and separate currency, coins, and checks from bank, ATM, and commercial deposits accurately.
- Organize customer-specific currency and coin change orders by denomination.
- Utilized copying, printing, and faxing technology to transmit sensitive documents.
Administrator Coordinator
The TJX Companies, Inc.
New Orleans, LA, US
08.2023 - 05.2024
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Scheduled meetings and appointments, effectively managing calendars to optimize time management
- Assisted with budget tracking by monitoring expenses and reconciling invoices
- Maintained confidentiality of sensitive information while handling administrative tasks
- Performed data entry tasks with high accuracy to maintain up-to-date records
- Supported HR department in maintaining employee records/files
CMS Teller
Loomis Armored Company
09.2018 - 07.2023
- Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures
- Count and separate currency, coins, and checks from bank, ATM, and commercial deposits accurately.
- Organize customer-specific currency and coin change orders by denomination.
- Utilized copying, printing, and faxing technology to transmit sensitive documents.
Education
Bachelor's degree - Bachelor of Science
Southern University and A & M College
09.2019
Skills
- Customer service
- Listening and comprehension
- Cash handling expertise
- Stress tolerance
- Currency identification
- Financial record keeping
- Cash drawer balancing
- Fraud detection proficiency
- Transaction processing speed
- Strong work ethic
- Customer relationship building
- Cash counting
- Exceptional customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Casino Cage Cashier
Caesars Entertainment
01.2025 - Current
CMS Teller
Loomis Armored US, LLC.
08.2024 - 10.2024
Administrator Coordinator
The TJX Companies, Inc.
08.2023 - 05.2024
CMS Teller
Loomis Armored Company
09.2018 - 07.2023
Bachelor's degree - Bachelor of Science
Southern University and A & M College