Angelica Rivera

Oversee beverage department operations, address customer complaints, and manage intoxicated players by regulating alcohol intake. Serve beverages to patrons on the casino floor.

• Prepared incident reports and reported status to direct supervisor.
• Monitored staffing levels to provide adequate coverage for guest services.
• Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Trained, supervised and evaluated workers.

Executed upright and beam movements to optimize store layout and inventory placement. Operated forklifts, ballymores, reach trucks to efficiently move products throughout the store.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Greeted, serviced, and thanked all customers.
• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Created attractive displays to promote items.
• Built end caps and aisle displays to highlight products and support latest promotions.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.

• Cooperated with coworkers to improve customer experience and manage storefront.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Kept employees operating productively and working on task to meet business and customer needs.
• Excelled in every store position and regularly backed up front-line staff.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Performed cash, card, and check transactions to complete customer purchases.