Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Roberts

East Orange,NJ

Summary

Bringing positive, upbeat attitude and strong interpersonal skills, well-suited for providing exceptional service.

Professional service expert prepared for delivering exceptional results in fast-paced environments. Proven ability to adapt to changing needs while ensuring seamless operations through strong teamwork and communication. Skilled in multitasking, time management, and client satisfaction. Known for reliability, efficiency, and proactive approach to problem-solving.

Overview

5
5
years of professional experience

Work History

Suites Runner

Levy Hospitality
09.2019 - Current
  • Effectively communicated with kitchen staff to coordinate timely delivery of orders and address special dietary needs.
  • Acted as a liaison between the suite holder and venue management, addressing any issues or concerns as they arose.
  • Assisted in the onboarding of new Suite Runners by sharing knowledge, tips, and best practices to ensure a seamless transition into the role.
  • Identified areas for improvement in service quality through observation and feedback from guests, implementing changes when necessary.
  • Demonstrated strong attention-to-detail while setting up each suite prior to the event start time according to specific client requests.
  • Facilitated smooth communication between suite guests and team members, addressing any questions or concerns quickly and professionally.
  • Provided exceptional hospitality to guests, resulting in numerous positive reviews and repeat clientele.

City Mail Carrier

United States Postal Service, USPS
08.2024 - 10.2024
  • Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
  • Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
  • Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
  • Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Hospital Food Service Worker

Sodexo Food Service
09.2022 - 04.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

Associate of Science - Mortuary Science / Funeral Directing

East Wick College
Hackensack, NJ

High School Diploma -

North 13th St Vocational Technical School
Newark, NJ
06-2018

Skills

  • Initiative-taking
  • Guest relations
  • Interactive communication skills
  • Adaptive learning
  • Teamwork
  • Customer service

Timeline

City Mail Carrier

United States Postal Service, USPS
08.2024 - 10.2024

Hospital Food Service Worker

Sodexo Food Service
09.2022 - 04.2023

Suites Runner

Levy Hospitality
09.2019 - Current

Associate of Science - Mortuary Science / Funeral Directing

East Wick College

High School Diploma -

North 13th St Vocational Technical School

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Angelica Roberts