Stacey Kelly-Bruggeman
Palm Harbor,FL
Summary
Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Suites Runner
Legends Raymond James
Tampa, FL
08.2024 - Current
- Provide exceptional guest service while collaborating with Premium Service Department to transport food and other items from production kitchen to pantries and premium suites.
Intervention teacher
Pinellas County Schools
Tarpon Springs, USA
09.2020 - Current
- Provide interventions to Tier 2 and Tier 3 students in grades K – 5 for reading and math.
- Interventions include In Tandem, UFLI, Spire, LLI, and Building Fact Fluency programs.
- Reading endorsed.
Teacher
Pinellas County Schools
Skycrest Elementary, USA
08.2019 - 06.2020
- I taught engaging, standards-aligned 3rd grade lessons, driving instruction through assessments and data.
- Taught virtually through the Microsoft Teams platform, creating lessons using several online resources such as Nearpod, CPALMS, BrainPOP, etc.
- Teaching whole-group and small-group live lessons daily during the COVID closure.
Substitute teacher
Pinellas County Schools
, USA
09.2018 - 05.2019
Asst Teacher
St Luke Early Childhood Center
09.2014 - 05.2018
Licensed Home Daycare Provider
09.2004 - 05.2014
Supervisor of Document Processing
Transamerica
10.1999 - 04.2004
- Responsible for supervision of 25+ employees, ensuring accuracy, compliance and efficient organization of incoming and outgoing documents.
- Maintained document management systems.
Reloader & Air Package Delivery Driver
UPS
Clearwater, FL
10.1995 - 06.2000
Services Specialist
United States Air Force
09.1990 - 12.1994
Education
Child Care Education -
FL Dept of Children & Families
FL06.2018
Bachelor of Arts - SOCIAL SCIENCES
University of South Florida
12.1998
Skills
- Records management
- Multitasking and organization
- Process improvement
- Performance management
- Relationship building
- Team productivity
Certification
- Florida Educator Certificate
- ESOL Endorsed
- Reading Endorsed
- Certified K - 6
- *Currently studying for ESE FTCE Exam
Timeline
Suites Runner
Legends Raymond James
08.2024 - Current
Intervention teacher
Pinellas County Schools
09.2020 - Current
Teacher
Pinellas County Schools
08.2019 - 06.2020
Substitute teacher
Pinellas County Schools
09.2018 - 05.2019
Asst Teacher
St Luke Early Childhood Center
09.2014 - 05.2018
Licensed Home Daycare Provider
09.2004 - 05.2014
Supervisor of Document Processing
Transamerica
10.1999 - 04.2004
Reloader & Air Package Delivery Driver
UPS
10.1995 - 06.2000
Services Specialist
United States Air Force
09.1990 - 12.1994
Child Care Education -
FL Dept of Children & Families
Bachelor of Arts - SOCIAL SCIENCES
University of South Florida
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