Angelica Robinson Miller

• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Accessed third-party insurance databases to identify coverage of benefits.

Manager of Clinical Practice Las Vegas, NV

Checking patients in/out

triaging (checking vitals)verifying insurance eligibility

Assisting in billing disputes and processing claims

Assisting Medical doctor in office

Obtaining authorizaons for procedures/ medications

Manage payroll, including timecard processing and providing [biweekly] paychecks to staff member

Inbound/outbound calls, chats and emails for a sports wagering company problem solving, answering promotion questions

assisting with escalation calls and being able to adjust account balances for errors

Inbound support calls for a bank

Resolving clients account issues (overdraft fees, missing funds, merchant disputes)

issuing refunds and starting any dispute for fraud department, and account maintenance