Angelica Rocha

• Maintained a very professional outstanding look of the front desk area by maintaining it organized and clean and always made sure it was a comfortable environment for the staff and the visitors.

• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.

• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception
• Learn the satisfaction of are guest by being efficiently managing check-ins and checkouts as a hotel reception.

• Help manage cleanliness by helping housekeepers by providing room numbers and information.

• Welcoming customers with a good attitude and making them feel comfortable
• Worked all shifts as needed
•I learned how to manage the money as for the register and always made sure to pay waitresses the earned amount as well as checked and card transactions.