Arlin Vasquez

• Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
• Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.

Guest Services

• Greet and welcome guests with a friendly and professional demeanor
• Handle guest check-ins and check-outs efficiently
• Provide information about hotel services, amenities, and local attractions
• Address guest inquiries, requests, and complaints in a timely manner

Reservations & Front Desk Operations

• Manage room reservations and cancellations using hotel booking systems
• Process payments, invoices, and refunds accurately
• Maintain accurate records of guest stays and transactions
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