Angelica Rodriguez
Kissimmee,FL
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills...
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Favorite Healthcare Staffing - Kansas City
Chicago, IL
03.2024 - 10.2024
- Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors, as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Coordinated transportation services for clients who lacked access to reliable transportation.
Residential Aide
Favorite Healthcare Staffing - Kansas City
Chicago, IL
07.2023 - 03.2024
- Assisted residents with daily living activities
- Maintained accurate record of resident care services and reported any changes in condition to supervisor.
- Observed signs of potential health issues and reported them to supervisor immediately.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans, and ensured that they are followed correctly.
- Security role, when necessary.
- Case manager knowledge
- Fill out the new intake forms.
- Update census and salamander system
- Helping the residents that qualify for housing, making calls to landlords, and setting up the appointments.
- Help the residents with their medical assistance and coordinate appointments
Youth Care Supervisor
Supreme Labor Company
Fort Bliss, TX
12.2022 - 06.2023
- Provided direct supervision and guidance to youth care staff members.
- Monitored and evaluated the performance of assigned staff, providing feedback and coaching as needed.
- Maintained accurate records of client interactions, daily activities, and incident reports.
- Encouraged teamwork among staff, while promoting respect within the workplace environment.
- Reported incidents
- Developed and implemented policies and procedures for efficient workflow.
Sales Manager
NovaCor
Orlando, FL
05.2022 - 12.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Produced contracts, reports, letters, and proposals for clients.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Youth Care Worker/Youth Care Leader
Krucial Staffing
Carrizo Springs, TX
04.2021 - 05.2022
- Completed clear and concise documentation of youth behavior and actions.
- Provided direct supervision and guidance to youth care staff members.
- Ensured compliance with all state regulations related to youth care services.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Addressed developmental needs of youth by offering new and enriching experiences.
- Evaluated needs of youth and outlined measures to address.
Construction Supervisor
Pece Of Mind
Orlando
01.2020 - 03.2021
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Complied with safety protocols and enforced proper equipment and material usage.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Reported quality of performance to site construction managers.
- Led safety training and daily meetings to update teams and reduce hazards.
- Conducted daily site inspections to ensure safety regulations were being adhered to.
Shipping and Receiving Associate
Amazon Warehouse
Orlando, FL
03.2018 - 11.2019
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Education
High School Diploma -
St. Cloud High School
Saint Cloud, FL05.2018
Skills
- Action Plan Development
- Safety Protocols
- Program Operations
- Crisis Management
- Case Management
- Staff Training
- Verbal and Written Communication
- Customer Experience
- OSHA Standards
- Shelter Arrangements
Certification
- PHC Mental Health Support
- PHC LGBT Clinical
- PHC Human Trafficking
- PHC HIPAA Compliance
- FEMA Certification - FEMA IS-100.c FEMA IS-200.c. FEMA IS-700-b FEMA IS-800.d FEMA IS-388 FEMA IS-405 FEMA IS-2900. A
Timeline
Case Manager
Favorite Healthcare Staffing - Kansas City
03.2024 - 10.2024
Residential Aide
Favorite Healthcare Staffing - Kansas City
07.2023 - 03.2024
Youth Care Supervisor
Supreme Labor Company
12.2022 - 06.2023
Sales Manager
NovaCor
05.2022 - 12.2022
Youth Care Worker/Youth Care Leader
Krucial Staffing
04.2021 - 05.2022
Construction Supervisor
Pece Of Mind
01.2020 - 03.2021
Shipping and Receiving Associate
Amazon Warehouse
03.2018 - 11.2019
- PHC Mental Health Support
- PHC LGBT Clinical
- PHC Human Trafficking
- PHC HIPAA Compliance
- FEMA Certification - FEMA IS-100.c FEMA IS-200.c. FEMA IS-700-b FEMA IS-800.d FEMA IS-388 FEMA IS-405 FEMA IS-2900. A
High School Diploma -
St. Cloud High School
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