Angelica Rodriguez
Alhambra,CA
Summary
High Energy, Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
17
17
years of professional experience
Work History
Store Manager
Starbucks
03.2021 - Current
- In charge of all operations aspects of the business such as scheduling,Marketing,Merchandising and hiring.
- Learned and adhered to safety protocols and procedures for a secure shopping environment.
- Create a positive working environment
- Store manager makes discretionary decisions involving all sales initiatives.
- Daily tracking of all sales targets.
- Supported team members in maintaining product displays and merchandising standards.
- Engaged with customers to enhance satisfaction through effective communication and problem resolution.
- Supervised 15+ employees.
- Represent a clean well organized store.
Store Leader
GameStop
09.2014 - 09.2021
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
Assistant Store Manager
Toys"R"Us
03.2009 - 11.2013
- Maximize positive customer service.
- Ensure items are well stocked for each shift
- Review Customer orders and assist in resolving issues quickly.
- Cash handling and preparing daily deposits.
- Responsible for 20+ employees.
- Maintain a clean and organized store.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma -
Rosevelt High School
Los Angeles, CASkills
- Client support
- Customer service expertise
- Effective multitasking
- Training Development
- Communication
- Development of sales strategies
- Strong competitive drive
- Detail Orientated
- Fluent in two languages
- Problem Solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Store Manager
Starbucks
03.2021 - Current
Store Leader
GameStop
09.2014 - 09.2021
Assistant Store Manager
Toys"R"Us
03.2009 - 11.2013
High School Diploma -
Rosevelt High School
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