Angelica Rodriguez
Hoschton,GA
Summary
Dynamic and customer-focused professional with experience at Publix, excelling in customer service and conflict resolution. Proven ability to enhance the checkout experience while maintaining accuracy and efficiency. Skilled in clear communication and relationship building, ensuring high satisfaction levels and a welcoming environment for all customers.
Overview
2
2
years of professional experience
Work History
Cashier
Publix
Dacula, GA
10.2024 - 07.2025
- Delivered friendly, efficient customer service while creating a positive checkout experience
- Accurately scanned items, processed cash/credit transactions, and handled returns and exchanges
- Maintained strong attention to detail to ensure pricing accuracy and correct change handling
- Promoted weekly specials, loyalty programs, and upsold featured products when appropriate
- Bagged groceries carefully according to Publix standards and customer preferences
- Resolved customer concerns calmly and professionally to maintain satisfaction
- Maintained a clean, organized checkout area and followed all safety and store procedures
- Collaborated with team members and managers during busy periods to keep lines moving efficiently
Hostess
Mambos Cuban Cafe & Pizzeria
Buford, GA
10.2023 - 05.2024
- Greeted guests warmly upon arrival and created a welcoming first impression of the restaurant
- Managed reservations, waitlists, and seating arrangements to maintain smooth dining flow
- Provided accurate wait time estimates and communicated clearly with guests and servers
- Answered phone calls, handled to-go orders, and assisted with customer questions
- Maintained cleanliness and organization of the front entrance and dining area
- Supported servers and management during busy hours to ensure efficient service
- Resolved minor guest concerns professionally to maintain high customer satisfaction
- Coordinated table turnover and monitored dining room activity to maximize seating efficiency
Education
High School Diploma -
Lanier High School
Sugar Hill, GA05.2024
Skills
- Customer Service Excellence
- Clear Communication
- Active Listening
- Conflict Resolution
- Positive Attitude & Professionalism
- Relationship Building
- Patience & Empathy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Publix
10.2024 - 07.2025
Hostess
Mambos Cuban Cafe & Pizzeria
10.2023 - 05.2024
High School Diploma -
Lanier High School