Angelica Rodriguez Robles
Authorization Specialist
Tampa,FL
Summary
Dedicated Auth Specialist works productively with diverse personalities and experienced in busy clinical settings.
Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 4 years.
Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
6
6
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Medical Receptionist
Tampa Bay Chiro Care
01.2018 - 03.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
Receptionist Administrator
Angel Massage Wellness
07.2017 - 03.2019
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Authorization Specialist
USF Health
07.2021 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Completed all tasks in compliance with company policies and procedures.
- Verified insurance coverage.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Education
High School Diploma -
Natividad Rodriguez Gonzalez High School
Arroyo ,Puerto Rico 08.2010 - 05.2014
Certificate - Massage Therapy
Cortiva Institute - Florida
Pinellas Park, FL 06.2019 - 05.2020
Skills
- Time Management
- Continuous Learning
- Insurance Verification
- Ethical Conduct
- HIPAA Compliance
- HIPAA Guidelines
- Epic Systems
- Customer Service
- Patient Registration
- Professionalism
- Interpersonal Skills
- Multitasking Capabilities
- Organizational Skills
- Patient Advocacy
- Critical Thinking
- Medical Terminology Expertise
- Telephone Etiquette
- Conflict Resolution
- Problem Solving
- Empathy and Compassion
- Resourcefulness
- Problem Solving Abilities
- Team Collaboration
- Attention to Detail
- Effective Communication Skills
- Appointment Scheduling
- Medical Office Administration
- Patient Relations
- Payment Collection
Certification
- Certified CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Authorization Specialist
USF Health
07.2021 - Current
Certificate - Massage Therapy
Cortiva Institute - Florida
06.2019 - 05.2020
Medical Receptionist
Tampa Bay Chiro Care
01.2018 - 03.2019
Receptionist Administrator
Angel Massage Wellness
07.2017 - 03.2019
High School Diploma -
Natividad Rodriguez Gonzalez High School
08.2010 - 05.2014
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