Angelica Saclolo
San Jose,CA
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
DDs Discounts
San Jose
04.2018 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in daily store operations and maintained high customer service standards.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Trained new employees on store policies and procedures for effective onboarding.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Resolved customer complaints promptly to ensure a positive shopping experience.
- Implemented merchandising strategies to enhance product visibility and sales.
Assistant Store Manager
Party City
San Jose, CA
09.2010 - 04.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw inventory management and ensured accurate stock levels were maintained.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies and procedures for effective onboarding.
- Assisted in daily store operations and maintained high customer service standards.
- Implemented merchandising strategies to enhance product visibility and sales.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
Some College (No Degree) - Business Management
Mission San Jose College
Fremont, CASkills
- Inventory management
- Merchandising strategies
- Customer service management
- Customer experience
- Customer service
- Team leadership
- Problem solving
- Work planning
- Transaction processing
- Goals and performance
Timeline
Assistant Store Manager
DDs Discounts
04.2018 - Current
Assistant Store Manager
Party City
09.2010 - 04.2018
Some College (No Degree) - Business Management
Mission San Jose College