ANGELICA SAMANO
Houston,TX
Summary
Seasoned Clinic Manager with extensive experience in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction. Demonstrates strong leadership skills and the ability to develop and implement strategic plans that drive clinic efficiency and productivity while ensuring compliance with healthcare regulations. Notable success in fostering team collaboration and driving continuous improvement initiatives. Proven ability to assist enterprise-wide by providing oversight and support to fellow clinic locations during staffing shortages or when on-site managerial support is needed.
Overview
15
15
years of professional experience
Work History
Associate Practice Manager
Allergy & ENT Associates
Houston, TX
09.2022 - Current
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary
- Managed daily operations of the clinic, including scheduling appointments and assigning staff
- Oversaw ordering, purchasing and maintenance of clinical equipment
- Led staff meetings to communicate updates, gather feedback, and discuss strategies
- Coordinated with medical staff to ensure adherence to clinical protocols and patient satisfaction
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care
- Tracked, organized and counted clinic stock and supplies
- Maintained communication and transparency with governing boards, department heads and medical staff
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Front Office Coordinator
Allergy & ENT Associates
Houston, TX
07.2022 - 09.2022
Medical Assistant/Front Desk
Allergy & ENT Associates
Houston, TX
09.2019 - 07.2022
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary
- Managed daily operations of the clinic, including scheduling appointments and assigning staff
- Oversaw ordering, purchasing and maintenance of clinical equipment
- Led staff meetings to communicate updates, gather feedback, and discuss strategies
- Coordinated with medical staff to ensure adherence to clinical protocols and patient satisfaction
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care
- Tracked, organized and counted clinic stock and supplies
- Maintained communication and transparency with governing boards, department heads and medical staff
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Medical Assistant
Optimus Medical Clinic
Houston, TX
06.2014 - 08.2019
- Collected samples from patients for laboratory testing purposes
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Administered injections, medications and treatments as directed by the physician
- Organized patient charts before each day's clinic sessions began
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Contacted pharmacies to submit and refill patients' prescriptions.
Cashier
Teloloapan Meat Market
Houston, TX
02.2012 - 06.2014
- Balanced cash drawers at the end of each shift according to established procedures
- Handled customer complaints professionally and referred them to managers when necessary
- Bagged groceries for customers after they have paid for their purchases
- Promoted special sales events or new products being offered in store
- Assisted with unloading delivery trucks and stocking shelves with incoming merchandise
- Verified prices and rang up items correctly on the register
- Processed payments using cash register, credit and debit cards, checks and gift cards
- Provided accurate change when applicable
- Followed company policies regarding refunds or exchanges of merchandise
- Adhered to safety regulations in handling sharp objects, cleaning chemicals and other hazardous materials
- Greeted customers upon entering the store and provided assistance as needed
- Performed opening duties such as turning on registers and balancing drawers for start-up operations
- Maintained cleanliness of work area including counters, floors and display cases.
Cashier
Michael's Arts and Crafts Store
Houston, TX
07.2009 - 01.2010
- Organized promotional displays or arrange merchandise on counters or tables to promote sales
- Processed returns and exchanges of merchandise in accordance with store policies
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Followed company security procedures for handling large sums of money
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Medical Assistant Certificate -
PIMA Medical Institute
Houston, TX05.2014
Diploma -
Spring Woods High School
Houston, TX05.2011
Skills
- Patient Scheduling
- Patient Education
- Medical Office Management
- Medical Records Management
- Insurance Verification
- Vital signs monitoring
- Venipuncture and phlebotomy
- Employee Recruitment
- Employee Training
- Immunization Administration
Languages
- English, Professional
- Spanish, Professional
References
References available upon request.
Timeline
Associate Practice Manager
Allergy & ENT Associates
09.2022 - Current
Front Office Coordinator
Allergy & ENT Associates
07.2022 - 09.2022
Medical Assistant/Front Desk
Allergy & ENT Associates
09.2019 - 07.2022
Medical Assistant
Optimus Medical Clinic
06.2014 - 08.2019
Cashier
Teloloapan Meat Market
02.2012 - 06.2014
Cashier
Michael's Arts and Crafts Store
07.2009 - 01.2010
Medical Assistant Certificate -
PIMA Medical Institute
Diploma -
Spring Woods High School
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