TreSor Miller
Katy,TX
Summary
Motivated office coordinator excited to transition into a remote healthcare role. Customer centric self-starter boasting over 8 years experience optimizing productivity, efficiency, and service quality in medical and client facing settings. Passionate about providing exceptional customer service and improving workflows and processes in order to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Front Office Coordinator
Allergy & ENT Associates
Katy, TX
06.2021 - Current
- Promoted to FOC within 60 days of hire.
- Manages team of 4 clerical staff and acts as managerial liaison to clinical team lead for clinical staff of 8.
- Delivers training/onboarding to incoming front office staff to ensure full understanding of NextGen PM/EHR and company procedures.
- First line of contact in solving all provider/patient needs and concerns.
- Increased patient satisfaction scores 50% in first 3 months of employment.
- Improved staff productivity by creating updated assignment system to delegate tasks more efficiently.
- Responsible for assisting upper management team in directing, supervising, and coordinating staff and activities.
- Management of day-to-day front office operations to include staffing, assignments, provider/staff conflict resolution, and all clerical matters.
- Evaluates front office staff performance and assists with disciplinary action when necessary.
- Acts as liaison between central business office and clinical staff to solve billing and scheduling inaccuracies.
- Administers front office policies and procedures in consistent and timely manner to ensure staff productivity.
- Creates and maintains monthly schedules for front office staff.
- Prepares and reconciles monthly/quarterly bank deposits.
Front Office Coordinator
Westside Podiatry
Cypress,, TX
08.2017 - 06.2021
- Employee of the Year: 2019 & 2020
- Involved in template and schedule creation after practice implemented Athena EMR.
- Improved patient care efficiency by creating new physical and computer-based files for front/back office use.
- Screened resumes/profiles of potential front office new hires.
- Assisted with interview processes for front office new hires.
- Designed effective new training programs for new hires and managed orientation process for more than 4 employees each year
- Organized and edited training manuals, multimedia, visual aids, and other educational materials.
- Assured timely verification of insurance benefits prior to patient procedures or appointments through payor calls/websites like Availity.
- Processed incoming/outgoing medical record requests according to facility, state, and federal law.
- Performed back office duties as needed such as Patient Intake, Custom Molded Orthotics, DME fittings, X-Ray exam, and Drawing injections.
Healthcare Service Representative
Kelsey Seybold Clinic
Pearland, TX
04.2015 - 03.2017
- Used sound reasoning to evaluate and resolve patient complaints
- Responded proactively and positively to rapid changes
- Verified insurance through multiple channels including online and via phone
- Up-sold newly implemented MyChart services
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Used EPIC to schedule appointments with little to no oversight.
Education
Master of Science - Management Information Systems
Lamar University
Beaumont, TX03.2023
Bachelor of Science - Healthcare Management
Walden University
Minneapolis, MN10.2021
Skills
- Planning and Execution
- Motivational Leadership and Management
- Team Building and Collaboration
- Staff Development and Training
- Conflict Resolution
- Creativity and Organization
- Adaptability
- Written and Oral Communication
- Microsoft Outlook, Word, PPT, Excel
- EMR/EHR: Athena Health, Next Gen, EPIC
- Medical Terminology
- HIPAA and OSHA Compliance
Timeline
Front Office Coordinator
Allergy & ENT Associates
06.2021 - Current
Front Office Coordinator
Westside Podiatry
08.2017 - 06.2021
Healthcare Service Representative
Kelsey Seybold Clinic
04.2015 - 03.2017
Master of Science - Management Information Systems
Lamar University
Bachelor of Science - Healthcare Management
Walden University
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