Angelica Sanchez
San Marcos,California
Summary
Organized Patient Service Representative with 12 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Scripps Clinic
12.2022 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Provided excellent customer service to patients and medical staff.
Certified Nursing Assistant
Tri City Medical
10.2012 - 12.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Lead Server
Cal-a-Vie Health Spa
04.2008 - 08.2012
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Certification - Health And Rehabilitation
Kaplan College
Vista, CA03.2012
High School Diploma -
Vista High School
Vista 06.2007
Skills
- Customer Service
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Phone and Email Etiquette
- Problem-Solving
Accomplishments
Achieved an Microsoft Excel course to development and improve skills.
Timeline
Patient Service Representative
Scripps Clinic
12.2022 - Current
Certified Nursing Assistant
Tri City Medical
10.2012 - 12.2022
Lead Server
Cal-a-Vie Health Spa
04.2008 - 08.2012
Certification - Health And Rehabilitation
Kaplan College
High School Diploma -
Vista High School