Digital Customer Services
Technology and Innovation
Digital Business
Data Entry Services
Process Evaluation
Angelica Sanchez
Process Assistant
Houston,US
Summary
Results-driven Process Assistant with proven success in Amazon’s Fulfillment and Customer Service operations, consistently upholding Leadership Principles such as Customer Obsession, Deliver Results, and Bias for Action. Skilled in streamlining workflows and improving productivity—processing 1,200+ orders daily with 99% accuracy, reducing processing times by 40%, and maintaining 98%+ on-time performance. Committed to Earn Trust, Dive Deep, and support operational excellence through safety, accuracy, and team leadership.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Fulfillment Associate (Seasonal)
Amazon
07.2025 - Current
- Picked and packed over 1,200 customer orders daily using RF scanner technology, consistently maintaining 99% order accuracy and helping the team exceed quality KPIs.
- Processed up to 2,500 packages per hour at conveyor sorting stations, ensuring efficient workflow and adherence to safety protocols.
- Supported safety audits and ensured compliance with 5S and Amazon safety standards, contributing to zero recordable incidents during tenure.
Customer Service Associate
Amazon
01.2024 - 12.2024
- Processed over 50+ return units per hour, maintaining 99.5% accuracy in inspections and visual quality assurance (QA) checks to ensure items met company standards.
- Received, picked, and stowed an average of 1,000+ units daily, supporting fast-paced inventory movement and reducing cycle times.
- Successfully resolved 50+ customer-facing issues per shift, applying problem-solving skills to address discrepancies, delayed orders, and damaged returns.
- Oversaw Hub Counter & Locker operations, including opening/closing responsibilities and inventory checks.
- Managed mobile devices (scanner, smartphone, tablet) to efficiently sort, scan, and process hundreds of packages per shift, contributing to on-time delivery rate of 98%.
Process Assistant
Siemens Group
01.2018 - 01.2021
- Monitored and followed up on 100+ automated purchase order requests monthly through SAP, ensuring 98% on-time supplier responses and accurate invoicing.
- Tracked the end-to-end progress of 25+ commercial projects quarterly, identifying and resolving bottlenecks to ensure timely completion.
- Migrated over 1,000 financial records and employee data entries to the SAP digital platform, reducing processing time by 40% and improving data accuracy.
- Assisted in the preparation of 150+ financial documents, including invoices, expense reports, tax filings, and budget spreadsheets with zero errors.
- Organized office workflows and implemented a digital filing system, improving document retrieval time by 60%.
- Monitored and managed office supply inventory with a 15% reduction in unnecessary expenses by forecasting usage trends and negotiating with vendors.
Education
BBA - Business Administration
Andres Bello Catholic University
Caracas, Venezuela 05.2001 -
Skills
Sales Force
SAP
Data Entry Accuracy
RF Scanner Operations
Microsoft Office
Communication
Problem Solving & Decision Making
Time Management
Process Improvement
Leadership & Ownership
Certification
Employment Certification Program.
Interests
Timeline
Fulfillment Associate (Seasonal)
Amazon
07.2025 - Current
Customer Service Associate
Amazon
01.2024 - 12.2024
Employment Certification Program.
04-2023
Google Digital Activate Program
07-2020
Process Assistant
Siemens Group
01.2018 - 01.2021
BBA - Business Administration
Andres Bello Catholic University
05.2001 -
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