Angelica Seda Muniz
Longwood
Summary
Professional retail expert prepared to deliver exceptional customer service and drive sales. Proven experience in inventory management, customer engagement, and merchandising. Experienced in implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. Track record of effective communication with clients and team members to achieve therapeutic goals. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Bluespringspediatric
01.2025 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
Sales Associate/Cashiers Lead
Victoria's Secret
07.2022 - 08.2024
- Perform managerial tasks and responsibilities when the manager is off or unavailable. Attend leadership meetings with Regional Manager.
- Reorganize the sales floor to meet company demands.
- Assist other team members with customer inquiries and resolved complaints.
- Took on Cashier Team Lead position for 3 months.
- Drives sales and growth through proactive engagement with customers.
- Recommend merchandise to customers based on their needs, correct product fit and preferences.
- Converting returns, offers and other promotions into larger sales.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Recognized as the “Employee of the Month.”
Cashier/Inventory/Stocking
Rocket Fizz
11.2021 - 05.2022
- Greeted customers promptly and with a friendly and engaging attitude.
- Performed store opening and closing duties including counting cash drawers and checking equipment.
- Stock, replenish, and organize inventory with accuracy and efficiency.
- Operated cash register for cash, check and credit card transactions with a 100% accuracy.
- Executed general manual labor tasks including loading, unloading, lifting, and moving materials.
Waiter/Cashier
Burger Bros
06.2016 - 06.2018
- Greeted and seated clients. Explained menu and took order Performed store opening and closing duties including counting cash drawers and checking equipment.
- Performed weekly inventory revision.
Education
Bachelor of Science - Psychology
Southeastern University
Lakeland, FL05.2025
High School Diploma -
Logos Christian Academy
Guaynabo, PR06-2018
Skills
- Excellent Interpersonal Skills
- Negotiation & Sales Skills
- Customer Service
- Effective Communication
- Time Management
- Listening Skills
- Flexibility
- Commitment, Honesty & Integrity
- Problem-solving abilities
- Dependable, reliable & responsible
- Teamwork
- Organization & Planning
- People Skills
- English & Spanish proficient
- Proficient in MS Office
- Social skills development
- Administrative support
- Event organization
- Data analysis
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Timeline
Registered Behavior Technician
Bluespringspediatric
01.2025 - Current
Sales Associate/Cashiers Lead
Victoria's Secret
07.2022 - 08.2024
Cashier/Inventory/Stocking
Rocket Fizz
11.2021 - 05.2022
Waiter/Cashier
Burger Bros
06.2016 - 06.2018
Bachelor of Science - Psychology
Southeastern University
High School Diploma -
Logos Christian Academy
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