Mackenzie Garrison
Orlando,FL
Summary
Results-oriented and customer-focused professional with a strong desire to transition into the dynamic field of tech sales. With a solid background as a Registered Behavior Technician (RBT), I possess a unique blend of interpersonal skills, problem-solving abilities, and a passion for utilizing technology to drive business growth. Seeking to leverage my exceptional communication and relationship-building talents to excel in a fast-paced sales environment and contribute to the success of a leading tech company.
Overview
5
5
years of professional experience
Work History
Registered Behavior Technician
Inbloom Autism Services
04.2022 - 06.2023
- Demonstrated patience, empathy, and understanding to create a safe and nurturing learning environment
- Applied strategic approaches and customized solutions to meet individual client needs and objectives
- Utilized mobile technology for data collection and progress monitoring
- Communicated with parents to provide updates on language and social progress and discuss strategies for continued growth
Registered Behavior Technician
Little Tesla Pediatric Therapy
08.2021 - 02.2022
- Built rapport and established trust with clients and their parents
- Assessed client needs and preferences to create tailored treatment plans
- Fostered a positive and inclusive learning environment that promoted engagement
- Assisted with teaching daily living, social, communication, and academic skills
- Used positive reinforcement techniques to increase measures of independence and social interactions
Medical Scribe
Scribe America, AdventHealth ER
05.2021 - 08.2021
- Managed medical charts for at least 10 patients per shift
- Exhibited exceptional multitasking abilities by effectively managing multiple tasks and priorities in a fast-paced medical environment
- Facilitated communication between medical providers and other staff members, fostering continuum of care
- Demonstrated exceptional attention to detail and strong written communication skills through precise data entry, maintaining organized and comprehensive medical documentation.
Mail Room Assistant
UCF Department Of Housing And Residence Life
08.2018 - 04.2021
- Proactively addressed and resolved customer inquiries, complaints, and concerns, ensuring high satisfaction levels
- Demonstrated strong attention to detail in managing mail logs, tracking packages, and ensuring proper documentation
- Collaborated with team members to streamline mailroom operations, improving efficiency and reducing errors.
Education
Certification - Technology Sales
CourseCareers
Online06.2023
Master's Degree - Behavior Analysis Practice
Florida Institute of Technology
06.2024
Bachelor of Science - Psychology, Clinical Track
University of Central Florida
05.2022
Skills
- Customer Satisfaction
- Active Listening and Empathy
- Excellent Interpersonal Skills
- Problem Solving
- Persuasive and Influential Communication Techniques
- Resilience
Timeline
Registered Behavior Technician
Inbloom Autism Services
04.2022 - 06.2023
Registered Behavior Technician
Little Tesla Pediatric Therapy
08.2021 - 02.2022
Medical Scribe
Scribe America, AdventHealth ER
05.2021 - 08.2021
Mail Room Assistant
UCF Department Of Housing And Residence Life
08.2018 - 04.2021
Certification - Technology Sales
CourseCareers
Master's Degree - Behavior Analysis Practice
Florida Institute of Technology
Bachelor of Science - Psychology, Clinical Track
University of Central Florida