Amiya Mardis
Little Rock,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Behavioral technician with strong expertise in implementing and monitoring individualized behavior plans. Proven track record of working effectively with clients, families, and interdisciplinary teams. Skilled in data collection, analysis, and adaptive behavior strategies. Reliable team player adept at adjusting to evolving needs and achieving results in collaborative environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Hopebridge Autism Therapy Center
North Little Rock, AR
09.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Barista
Starbucks
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Replenishment Associate
Maybelline
03.2023 - 09.2024
- Used hand scanners and computer tracking systems to update merchandise locations.
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Worked fast to meet assigned daily picking quotas.
- Streamlined stocking processes with effective communication and collaboration among team members.
Campus Operator
UAMS
10.2022 - 04.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Efficiently managed time-sensitive projects, ensuring deadlines were met without compromising quality of work.
Call Center Representative
Wilson Bennet Technology
08.2020 - 10.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Sales Associate
Citi Trends
Little Rock, AR
10.2018 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Master Of Psychology -
Missouri State University
Springfield, MOPsychology
Harding University
Searcy, AR08.2020
Mcclellan Magnet High School
Little Rock, AR08.2016
Skills
- Customer Service Abilities
- Safety Awareness
- Computer Tracking Software
- Restocking Procedures
- Customer Relations Skills
- Customer Transactions
- Customer Needs Assessments
- Sales Assistance
- Pricing Changes
- Customer Satisfaction
- Health Code Standards
- Update Accounts
- Process Payments
- Customer Checkout
- Enter Data
- General Housekeeping
- Basic Mathematical Skill
- Document Updates
- Social skills development
- Reinforcement strategies
- Prompting techniques
- Group instruction
- Behavioral assessment
- Functional communication training
- Parent collaboration
- Community integration
- Emotional regulation
- Feeding interventions
- Strong multitasking
Certification
Bartender license
Registered Behavior Therapist license
Timeline
Registered Behavior Technician
Hopebridge Autism Therapy Center
09.2024 - Current
Barista
Starbucks
02.2024 - Current
Replenishment Associate
Maybelline
03.2023 - 09.2024
Campus Operator
UAMS
10.2022 - 04.2023
Call Center Representative
Wilson Bennet Technology
08.2020 - 10.2022
Sales Associate
Citi Trends
10.2018 - 10.2022
Psychology
Harding University
Mcclellan Magnet High School
Master Of Psychology -
Missouri State University