Gianna Story
Gallatin,TN
Summary
Dynamic professional with a strong educational foundation in psychology and extensive experience in e-commerce and customer service. Proven track record of exceeding performance goals and delivering outstanding customer experiences. Effective leader and collaborator within diverse teams, committed to ongoing professional development. Expertise in mental health care, including patient observation, behavior modification, and crisis intervention, with a focus on communication and empathy.
Overview
3
3
years of professional experience
Work History
Registered Behavior Technician
Hope
Gallatin, TN
01.2026 - Current
- Conducted one-on-one therapy sessions focusing on skill acquisition and behavioral improvement.
- Implemented behavior intervention plans to support clients' developmental goals.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Utilized data collection methods to track behavior changes and assess program effectiveness.
- Documented client progress and communicated findings to the supervising Board Certified Behavior Analyst.
E-Commerce Clerk
Kroger
Gallatin, TN
09.2023 - 12.2025
- Picked and packed online orders for customers within strict time limits.
- Maintained accurate inventory records to support timely order fulfillment.
- Utilized inventory management software to track orders and shipments.
- Ensured accuracy and quality of orders.
- Resolved customer and team inquiries to ensure smooth operations and satisfaction.
- Developed customer service skills by effectively handling inquiries and concerns.
Digital Shopper
Walmart
Gallatin, TN
04.2023 - 08.2023
- Provided exceptional customer service in a fast-paced retail environment by accurately picking and delivering online orders within specified timeframes.
- Communicated effectively with customers and team members to address any issues or concerns.
- Collaborated with team members to enhance workflow and ensure efficiency in a dynamic environment.
- Maintained inventory records and utilized Walmart's proprietary software to track orders and shipments.
Education
Associate of Science - Psychology
Volunteer State Community College
Gallatin, TN05.2024
Skills
- Leadership abilities
- Customer communication
- Data collection
- Instructional strategies
- Treatment implementation
- Problem-solving expertise
- Communication proficiency
- Flexibility and adaptability
- Time management skills
- Critical thinking capabilities
- Detail-oriented approach
- Customer service focus
- Multitasking efficiency
- Conflict resolution skills
- Interpersonal communication abilities
- Communication proficiency
- Motivated self-starter
Timeline
Registered Behavior Technician
Hope
01.2026 - Current
E-Commerce Clerk
Kroger
09.2023 - 12.2025
Digital Shopper
Walmart
04.2023 - 08.2023
Associate of Science - Psychology
Volunteer State Community College