Angelica Shipps
Cordova,TN
Summary
Member Service Lead with experience supporting leadership, coordinating cross-functional projects, managing competing priorities, and handling confidential information. Skilled in executive communication, project coordination, data analysis, and business reporting, with an M.B.A. and proven ability to support organizational priorities in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Member Service Lead ( Supervisor)
Sam's Club
Cordova, TN
08.2024 - Current
- Lead leadership-directed projects across accounting, asset protection, inventory, omnichannel, and philanthropy.
- Partner with store and salaried leaders to prioritize assignments, coordinate initiatives, and drive execution.
- Led a cross-functional CMN fundraiser (June 8–July 5), partnering with Front End, Merchandising, and Bakery to develop a Memphis-inspired menu and drive member engagement and donations for Le Bonheur Children’s Hospital.
- Analyze operational and financial data using Power BI to track KPIs and support leadership decisions.
- Coordinate training, communications, timelines, and competing priorities across cross-functional projects.
- Reconcile financial reports, investigate discrepancies, and maintain accurate business records.
- Serve as a confidential liaison between leadership and associates, handling sensitive information with discretion.
Back of House / Front of House Team Member
Chick fila
Germantown, US
09.2022 - 08.2024
- Maintained operational efficiency while facilitating service delivery to over 25,000 customers daily.
- Supported daily revenue operations in high-volume environment, achieving consistent $3,000–$5,000 in breakfast sales.
- Collaborated cross-functionally to coordinate large-scale catering and delivery orders, enhancing execution and customer satisfaction.
Merchandising Service Associate
Lowes
Memphis, US
05.2019 - 02.2022
- Collaborated with leadership to streamline merchandising processes and implemented detailed merchandising schematics aligned with sales patterns and customer demand.
- Executed merchandising strategies based on product performance trends to enhance inventory flow and drive in-store conversion.
- Managed inventory replenishment and organized product displays.
- Assisted customers with product selection and technical inquiries.
- Processed transactions accurately and efficiently at the register.
Education
Master of Business Administration (M.B.A.) - Business Administration emphasis in Leadership
Union University
Jackson, TN, US12-2023
Bachelor of Arts (B.A.) - Communication
Union University
Jackson, TN, US01-2018
Skills
- Calendar management
- Cross-functional collaboration
- Time management
- Attention to detail
- Process optimization
- Data management
- Meeting coordination
- Team leadership
- Email management
- Financial reconciliation
Accomplishments
- SAMS CLUB Associate of the Year 2025 Club 6260
Timeline
Member Service Lead ( Supervisor)
Sam's Club
08.2024 - Current
Back of House / Front of House Team Member
Chick fila
09.2022 - 08.2024
Merchandising Service Associate
Lowes
05.2019 - 02.2022
Master of Business Administration (M.B.A.) - Business Administration emphasis in Leadership
Union University
Bachelor of Arts (B.A.) - Communication
Union University