Liana Santana
Buda
Summary
A seasoned professional with a proven track record at HEB Grocery Store, I excel in organizational leadership and customer service. By streamlining administrative processes and enhancing team efficiency, I've significantly improved office operations. My expertise in document management and relationship building has driven team success, demonstrating a strong ability to meet and exceed performance metrics.
Overview
3
3
years of professional experience
Work History
Service Administrative Lead
HEB Grocery Store
05.2024 - Current
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Collaborated with management to establish performance metrics for the team, monitoring progress towards goals regularly.
- Served as a liaison between departments to facilitate efficient communication channels.
- Implemented new filing systems, resulting in improved document retrieval times and reduced clutter.
Service Lead
HEB Grocery Store
05.2023 - 05.2024
- Developed comprehensive account plans to outline service delivery strategies, performance metrics, and areas for potential expansion or upselling opportunities.
- Served as the primary point of contact for escalated issues, deftly navigating challenging situations to achieve satisfactory resolutions while preserving client trust and satisfaction.
- Boosted team efficiency by streamlining workflows and implementing best practices in client service management.
Customer Service Associate
HEB Grocery Store
09.2021 - 05.2023
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Office Administration And Technologies
Austin Community College
Austin, TXMoe And Gene Johnson High School
Buda, TX05.2022
Skills
- Organizational leadership
- Office administration
- Document management
- Calendar management
- Workload prioritization
- Relationship building
- Deadline oriented
- Office management
- Training and coaching
- Scheduling and calendar management
- Task delegation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Attention to detail
Timeline
Service Administrative Lead
HEB Grocery Store
05.2024 - Current
Service Lead
HEB Grocery Store
05.2023 - 05.2024
Customer Service Associate
HEB Grocery Store
09.2021 - 05.2023
Office Administration And Technologies
Austin Community College
Moe And Gene Johnson High School
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