Nathali Arambula
San Antonio
Summary
Detail-oriented administrative professional with a strong track record in client relations and office operations. Consistently exceeded performance goals, achieving up to 172% of sales targets while maintaining high customer satisfaction. Expertise in managing schedules, handling confidential information, and supporting efficient workflow in dynamic environments.
Overview
4
4
years of professional experience
Work History
Lead Guest Service Associate (Lead GSA)
European Wax Center
San Antonio
11.2025 - Current
- Lead daily front-desk operations in a fast-paced, customer-focused environment.
- Coordinated appointment scheduling, cancellations, client communications, and payment processing to enhance customer experience.
- Train and mentor Guest Service Associates on company procedures, customer service standards, and scheduling systems.
- Consistently exceeded key performance indicators, achieving between 125% and 172% of sales goals across multiple pay periods.
- Generated over $12,000 in package sales during multiple pay periods while maintaining high levels of customer satisfaction.
- Maintained package conversion rates between 26% and 31%, consistently exceeding the company goal of 20%.
- Achieved rebooking rates as high as 78%, supporting client retention and recurring revenue growth.
- Earned recognition as top-performing team member for outstanding sales performance, client engagement, and operational excellence.
- Maintained accurate client records, ensuring compliance with company policies and enhancing operational integrity.
Paralegal & Office Administrator
The Law Office of Rafael Pizana III
San Antonio
06.2023 - 11.2025
- Drafted correspondence, reports, and legal documents with a high degree of accuracy and attention to detail.
- Managed 20–30 active client files, ensuring organized digital and physical records for easy access and retrieval.
- Served as the primary point of contact for clients, handling inquiries and coordinating communications.
- Managed attorney calendars, appointments, court deadlines, and scheduling logistics.
- Coordinated client intake processes and maintained confidential information.
- Assisted with office operations, facilitating efficient workflow and timely completion of administrative tasks to support overall office productivity.
- Processed invoices and managed accounts payable and receivable, maintaining accurate financial records to support office budgeting.
Receptionist & Administrative Assistant
The Law Office of Rafael Pizana III
San Antonio
06.2022 - 06.2023
- Answered and routed over 100 calls daily while delivering professional customer service.
- Coordinated appointment scheduling, managed correspondence, and organized filing systems to streamline office operations.
- Delivered comprehensive administrative support in a fast-paced office environment, enhancing overall workflow.
- Maintained accurate records and ensured efficient office operations.
- Coordinated mail distribution, office supply inventory, and vendor communications.
- Facilitated document preparation, report formatting, and data entry projects to ensure timely and accurate information dissemination.
Education
High School Diploma -
01-2012
Skills
- Guest Experience Enhancement
- Client relations
- Customer Engagement
- Scheduling
- Calendar management
- Administrative Support
- Document Preparation
- Data entry
- Billing
- Microsoft Office Suite
- Multi-Line Phone Systems
- Problem Resolution
- Time Management
- Confidential Information Handling
Additional Qualifications
- Advanced Customer Service & Conflict Resolution
- Appointment Scheduling & Calendar Coordination
- Administrative Process Improvement
- Strong Written & Verbal Communication Skills
- Proficient in Microsoft Word, Excel, Outlook, and Office Applications
- Experience Handling Confidential Information and Sensitive Records
Languages
English
Professional
Spanish
Professional
Timeline
Lead Guest Service Associate (Lead GSA)
European Wax Center
11.2025 - Current
Paralegal & Office Administrator
The Law Office of Rafael Pizana III
06.2023 - 11.2025
Receptionist & Administrative Assistant
The Law Office of Rafael Pizana III
06.2022 - 06.2023