Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Sosa R

White Bear Lake,MN

Summary

Dynamic Shift Manager at Arby's Restaurant with a proven track record in employee training and customer service excellence. Enhanced team performance through effective delegation and problem-solving. Skilled in cash handling and decision-making, contributing to streamlined operations and improved customer satisfaction. Experienced in precise assembly of medical devices, ensuring quality and efficiency.

Overview

15
15
years of professional experience

Work History

Shift Manager

Arby's Restaurant
02.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Medical Device Assembler 1

Manopower Medical
06.2010 - 03.2013


  • Streamlined assembly process, utilizing specialized tools and equipment for precise assembly of complex medical devices.
  • Assisted a assembly line with putting together parts for x-ray machine piece by pieces

Education

High School Diploma -

Bachillerato Teclogico Agropecuario
Axochiapan Morelos
05-2001

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Parts assembly
  • Parts fabrication
  • Medical devices

Timeline

Shift Manager

Arby's Restaurant
02.2023 - Current

Medical Device Assembler 1

Manopower Medical
06.2010 - 03.2013

High School Diploma -

Bachillerato Teclogico Agropecuario

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Angelica Sosa R