Hi, I’m
Angelica Stevenson
El Paso
Summary
Experienced with a proven track record of excelling in fast-paced and challenging environments. Skilled at acquiring and implementing new skills to achieve results. Committed to continuous learning and delivering high-quality work with precision. Eager to contribute expertise to a dynamic team and make a meaningful impact in a progressive organization. Professional and knowledgeable office clerk offering administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
2
years of professional experience
Work History
SAN LORENZO Adult Provider Services and Pediatrics
EVV Clerk
12.2022 - 12.2023
Job overview
- Duties, Accomplishments and Related Skills:
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
- Edited and proofread documents for accuracy and completeness.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Coordinated and scheduled meetings and appointments.
GC Services
Customer Service Representative
06.2022 - 08.2022
Job overview
- Duties, Accomplishments and Related Skills:
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Transmountain Early College High SchoolEl Paso, TX
High school diploma or equivalent
06.2022
University Overview
- Credits Earned: 56 Semester Hours
- GPA: 3.8
El Paso Community CollegeEl Paso, TX
Associate's degree
06.2022
The University of Texas At El PasoEl Paso, TX
BBA from Business Administration
05-2027
Skills
- Bookkeeping
- Database entry
- Records retrieval
- Research
- Administrative support
- Quality management
Language Skills
Spanish
English
Availability
- Job Type: Permanent
- Work Schedule: Full-time, Part-time, Shift work, Intermittent, Job sharing, Multiple Schedules
Desired Locations
El Paso, Texas, United States
Timeline
EVV Clerk
SAN LORENZO Adult Provider Services and Pediatrics
12.2022 - 12.2023
Customer Service Representative
GC Services
06.2022 - 08.2022
El Paso Community College
Associate's degree
Transmountain Early College High School
High school diploma or equivalent
The University of Texas At El Paso
BBA from Business Administration