Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayanna Begay

Albuquerque,NM

Summary

Dedicated Direct Support Professional with experience at Cornucopia Adult Day Services, skilled in compassionate caregiving and client advocacy. Successfully enhanced client self-sufficiency through tailored care plans and effective behavior redirection. Committed to maintaining dignity and safety while providing medication administration and fostering meaningful community engagement.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

Cornucopia Adult Day Services And Family Living Provider
04.2025 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted with clients with personal care needs including hygiene and changing while maintaining dignity and comfort
  • Providing medication management with attention to accuracy, safety and client wellbeing

Direct Support Professional

Su Vida Services
08.2024 - 04.2025
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • supported clients in the community activities by promoting safety while encouraging enjoyable and meaningful experiences

Call Center Representative

Presbyterian Medical Services
11.2020 - 06.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
  • Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.

Education

Freedom High School
Albuquerque, NM

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Medication administration
  • Compassionate caregiving
  • Client documentation
  • Transportation
  • Relationship building
  • Client advocacy

Timeline

Direct Support Professional

Cornucopia Adult Day Services And Family Living Provider
04.2025 - Current

Direct Support Professional

Su Vida Services
08.2024 - 04.2025

Call Center Representative

Presbyterian Medical Services
11.2020 - 06.2023

Freedom High School

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