Angelica Torres
Auburn,WA
Summary
Compassionate Case Manager experienced in therapy centered environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Case Manager
Friends Of Youth
03.2023 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
BILINGUAL YOUTH SPECIALIST
Friends Of Youth
12.2022 - 03.2023
- Completed forms and reports in compliance with federal and state regulations
- Followed strict data confidentiality rules to keep client information secure
- Built respectful and trusting relationships with clients
- Implemented solutions using client-centered care protocols.
PRIVATE NANNY
Nanny, Sara Durrani
10.2021 - 12.2022
- Took on variety of roles, working flexible hours to meet fluctuating needs of family
- Offered age-based development activities to foster child enrichment
- Administered one-on-one care to meet physical, emotional and social needs of children
- Created safe and secure environment for children to play and learn
- Performed light housekeeping and meal prep to assist family with household duties.
PRESCHOOL TEACHER
Kiddie Academy Of Bellevue
05.2021 - 10.2021
- Developed lesson plans with goals, activities and outcomes that represented state early learning standards
- Communicated and developed effective partnerships with parents and families, encouraging parent involvement
- Documented observations and maintained child portfolios to aid in assessments
- Maintained awareness and supervision of children's needs to foster physical health and safety
- Attended and participated in staff meetings and required training
- Enforced all administration policies and rules governing students
- Diversified teaching methods and instructional materials to meet students' varying needs and interests.
DIRECT SUPPORT PROFESSIONAL
Kittitas Interactive Management
12.2018 - 05.2021
- Documented delivery of quality care in client's clinical record
- Maintained records of services performed and condition of patients
- Administered medications to patients based upon physician or nurse guidelines
- Identified changes in client status or needs and communicated to supervisor
- Administered bedside and personal care, such as ambulation and personal hygiene assistance
- Responded appropriately to physical, emotional and developmental needs of residents.
Education
BACHELOR OF ARTS (B.A.) IN SOCIAL SERVICE -
Central Washington University
Ellensburg, WA06.2020
Skills
- Bilingual (Spanish)
- Activity Planning
- Effective Communication
- Policy Awareness
- Time Management
- Personalized Support
- Life Skills Education
- Retail Sales Customer Service
- Customer Service Management
Certification
First-Aid + CPR/AED, Best CPR USA, 2023
Languages
Spanish
Timeline
Bilingual Case Manager
Friends Of Youth
03.2023 - Current
BILINGUAL YOUTH SPECIALIST
Friends Of Youth
12.2022 - 03.2023
PRIVATE NANNY
Nanny, Sara Durrani
10.2021 - 12.2022
PRESCHOOL TEACHER
Kiddie Academy Of Bellevue
05.2021 - 10.2021
DIRECT SUPPORT PROFESSIONAL
Kittitas Interactive Management
12.2018 - 05.2021
BACHELOR OF ARTS (B.A.) IN SOCIAL SERVICE -
Central Washington University