Luisa Salazar
Cold Spring,NY
Summary
Exceptional high energy Bilingual Professional with over 10 years of experience building and motivating dynamic teams. Incredibly organized Case Manager who is able to predict potential problems in advance. Brainstorm solutions when issues arise and encourages collaboration and effective communication across diverse populations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bilingual Case Manager
Catholic Charities and Community Services
07.2022 - Current
- Client Counseling and Support: Provide bilingual counseling to clients on accessing public benefits and charity resources, addressing issues as they arise and guiding them through application processes in both English and Spanish.
- Intake Interviews and Application Assistance: Conduct intake interviews and assist clients with benefit applications at designated offices or remotely, adhering to agency protocols and ensuring accurate and timely support.
- Research and Investigation: Under supervision, research relevant laws and community resources to determine potential actions and prepare cases for accessing benefits or charitable support.
- Document Preparation and Submission: Under supervision, prepare, review, complete, submit, and follow up on benefit applications and charity requests, including but not limited to financial aid, housing support, and emergency resources.
- Special Assistance for Vulnerable Clients: Work with clients facing significant hardships, such as domestic violence or human trafficking, providing tailored assistance with applications for emergency support and other specialized resources.
- Education and Outreach: Prepare for and conduct educational workshops, presentations, and outreach events on accessing benefits and navigating charity resources, serving diverse communities across the region.
- Record Keeping: Maintain and update client files and electronic records using relevant case management software, ensuring accuracy and compliance with data protection standards.
- Statistical Reporting: Maintain and report statistical data on client interactions and outcomes as required, contributing to program evaluation and improvement.
- Staff Training and Development: Assist in the training of new staff and volunteers on bilingual case management practices and resource navigation, enhancing team effectiveness and client service.
Housing Coordinator
People USA
04.2021 - 02.2022
- Reviews programs and eligibility requirements, outreach to current and potential partner agencies, monitoring social action, data collection and program evaluation
- Facilitates and coordinates supportive activities with housing service partners, including employment assistance programs, job readiness training, financial education, and parenting skills
- Establishes and maintains collaborative working relationship with community resources
- Conduct cross training and cross-orientation of staff and staff from partner agencies serving those participating in supportive housing program to promote a shared knowledge and understanding of available community resources
- Collect and enter data into HMIS.
Peer Counselor
People USA
04.2021 - 02.2022
- Provide support for guests during the interview, intake, arrival, and departure
- Share personal experience and encourage mental health wellness and recovery
- Assist in connection to mental health services, community resources, entitlements, and other services as needed
- Model and utilize Trauma Informed techniques and tools as outlined in: Wellness Recovery Action Plan (WRAP), Mental Health First Aid, Motivational Interviewing, SafeTALK, and Applied Suicide Intervention Skills Training (ASIST).
Commercial Housekeeping Manager
Royalty Carpet
06.2013 - 06.2014
- Served as supervisor to over 20 housekeeping attendants
- Ensured residential buildings or universities' security cameras and alert systems were working properly before leaving the site
- Tracked inventory for housekeeping department.
Family Assessment Worker Supervisor
Healthy Families
08.2011 - 05.2012
- Coordinated and supported the clinical work of the Family Support Workers (FSWs) and Family Assessment Workers (FAWs) for the Healthy Families division within the Dutchess County Healthy Families prenatal home visiting program.
Family Assessment Worker
Healthy Families
11.2009 - 08.2011
- Completed referral forms and other reports
- Responded to crisis situations by conducting phone or face to face assessment, completed risk assessment and facilitates the appropriate referral
- Provided intake, assessment, crisis intervention, consultation, case management, and referrals functions.
Family Support Worker
Healthy Families
05.2008 - 11.2009
- Promoted optimal child development, enhance parent-child relationships and improve family support system through weekly home visits
- Performed family's home visits, which included providing prenatal, parenting and health education
- Identified and referred for contacts/appointments at other supportive agencies, including health care appointments.
Education
English As a Second Language -
Dutchess Community College
Poughkeepsie, NY05.2002
Bachelor in Economics - undefined
Universidad Autónoma De Occidente
Cali, CO11.2000
Skills
- Supervision and Training
- Problem Solver
- Skilled Negotiator
- Bilingual English & Spanish
- Proficiency with Microsoft Office Suite
- Ability to rapidly learn and adapt to new technology
- Motivational Interviewing
- Passion for helping migrants
Certification
First Aid Certification
Timeline
Bilingual Case Manager
Catholic Charities and Community Services
07.2022 - Current
Housing Coordinator
People USA
04.2021 - 02.2022
Peer Counselor
People USA
04.2021 - 02.2022
Commercial Housekeeping Manager
Royalty Carpet
06.2013 - 06.2014
Family Assessment Worker Supervisor
Healthy Families
08.2011 - 05.2012
Family Assessment Worker
Healthy Families
11.2009 - 08.2011
Family Support Worker
Healthy Families
05.2008 - 11.2009
English As a Second Language -
Dutchess Community College
Bachelor in Economics - undefined
Universidad Autónoma De Occidente
First Aid Certification
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