Cinthia orozco
Crandall
Summary
Experienced with bilingual case management, supporting diverse client needs. Utilizes strong interpersonal skills to foster positive client relationships and ensure effective communication. Knowledge of community resources and client advocacy to drive successful outcomes.
Overview
9
9
years of professional experience
Work History
Bilingual Case Manager
The Family Place
Dallas, TX
09.2023 - Current
- Established strong relationships with community partners to provide comprehensive resources for clients.
- Facilitated group sessions for clients on various topics such as job readiness, budgeting, and stress management to promote self sufficiency.
- Improved staff communication by translating key documents and correspondence between team members working with bilingual clients, enhancing overall efficiency within the organization.
- Maintained up-to-date knowledge of local resources available to assist clients in achieving their goals while navigating language barriers efficiently.
- Coordinated with healthcare providers to ensure clients received appropriate medical care while navigating language barriers during appointments.
- Enhanced client satisfaction by effectively managing a diverse caseload and providing tailored support in both English and Spanish languages.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Conducted comprehensive assessments to identify client needs and develop tailored support plans.
- Coordinated bilingual communication between clients and service providers to ensure clarity and understanding.
Private Nanny
Private Home
Southlake, TX
08.2020 - 08.2023
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Managed daily schedules, ensuring timely completion of routines and activities.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Cashier/Food Handler
Bread Zeppelin Salads Elevated
Irving, TX
08.2017 - 12.2017
- Established strong relationships with community partners to provide comprehensive resources for clients, ultimately improving their quality of life.
- Facilitated group sessions for clients on various topics such as job readiness, budgeting, and stress management to promote selfsufficiency.
- Improved staff communication by translating key documents and correspondence between team members working with bilingual clients, enhancing overall efficiency within the organization.
- Maintained up-to-date knowledge of local resources available to assist clients in achieving their goals while navigating language barriers efficiently.
- Coordinated with healthcare providers to ensure clients received appropriate medical care while navigating language barriers during appointments.
- Enhanced client satisfaction by effectively managing a diverse caseload and providing tailored support in both English and Spanish languages.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Master Of Social Work - Medical Social Work
The University of Texas At Arlington
Arlington, TX05.2024
Skills
- Professional boundaries
- Ethical practice
- Organization and multitasking
- Clear communication
- Team collaboration
- Active listening
- Decision-making
- Crisis intervention
- MS office
- Multilingual communication
- Positive attitude
- Problem-solving
- Time management
Timeline
Bilingual Case Manager
The Family Place
09.2023 - Current
Private Nanny
Private Home
08.2020 - 08.2023
Cashier/Food Handler
Bread Zeppelin Salads Elevated
08.2017 - 12.2017
Master Of Social Work - Medical Social Work
The University of Texas At Arlington