Angelica Troncoso
Dorchester,MA
Summary
Dynamic Revenue Cycle Accounts Manager with a proven track record at Mass General/Brigham, enhancing billing processes and optimizing workflows. Skilled in data analysis and team leadership, I successfully identified revenue cycle improvements, driving profitability and ensuring compliance. Adept at financial reporting, I thrive in fast-paced environments, delivering impactful results.
Overview
20
20
years of professional experience
Work History
Revenue Cycle Accounts Manager
Mass General/Brigham
Charlestown, Mass
04.2014 - Current
- Served as liaison between Department of Medicine and Professional Billing Office for billing services.
- Strategized and implemented new policies to enhance billing processes.
- Integrated practice buy-ins into unique procedures to increase operational efficiency.
- Identified revenue cycle improvements, boosting profitability.
- Oversaw accounts receivable management workflows to optimize operations.
- Resolved reimbursement issues with payers, ensuring prompt payments.
- Analyzed front-end workflows, documenting and improving processes to enhance performance.
- Prepared monthly, quarterly, and annual financial reports for management review.
Financial Administrator
Children's Hospital
Boston , MA
01.2009 - 01.2014
- Facilitated communication between Cardiology Practice and Professional Billing Office on billing matters.
- Enhanced billing flow through strategic planning and process improvements.
- Managed all aspects of Revenue Cycle, including Third Party, Coding, and Credentialing departments.
- Reviewed clinical notes to ensure accurate procedure coding.
- Supported appeals process for coding errors to secure proper reimbursements.
- Performed inpatient coding to maintain compliance with industry standards.
- Generated reports to identify discrepancies and assisted in resolution with supporting documentation.
- Oversaw discrepancy resolution processes to ensure compliance with regulations.
Assistant Billing Manager
Mass General Physicians Organization, Inc
Boston, MA
01.2005 - 01.2009
- Serving as a Financial Administrator between the Pediatric Practice, Neurology Practice, and the Professional Billing Office for all aspects of professional billing services
- Strategize and implement new policies to enhance billing flow
- Increase efficiency through Pediatric practice buy-ins to new procedures and software systems (i.e., Patient Keeper, Front Desk)
- Implement and Identify Revenue Cycle Improvements
- Oversee and Determine Workflows for A/R Management
- Assist in Resolving Reimbursement Concerns with Payers
- Analyze, Document, and Improve Front End Workflows
- Oversee and Resolve Discrepancies with Supporting
- Educate Practices on Proper Billing Procedures and Compliance Departments (3rd Party, Coding, Credentialing)
- Train Internal and External MGPO Staff
- Recorded Minutes
- Maintain Batch Control Database
- Maintain Credentialing spreadsheet update
- Distribute monthly Reports to the Practices workflow
Angelica Hernandez
Dedham, Ma
- (617)271-9357
Education
Bachelor of Arts - Psychology
Fisher College
05-2025
Certified Professional Coding Course -
01.2019
Associates - General Studies
Hyde Park High School
01.2011
Skills
- Software proficiency in MS Office and Epic
- Billing cycle management
- Process optimization
- Team leadership
- Data analysis and reporting
- Work planning and prioritization
- Staff training and development
- Workflow coordination
- Financial reporting and forecasting
- Adaptability and eagerness to learn
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Revenue Cycle Accounts Manager
Mass General/Brigham
04.2014 - Current
Financial Administrator
Children's Hospital
01.2009 - 01.2014
Assistant Billing Manager
Mass General Physicians Organization, Inc
01.2005 - 01.2009
Angelica Hernandez
Bachelor of Arts - Psychology
Fisher College
Certified Professional Coding Course -
Associates - General Studies
Hyde Park High School
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