Angelica Trujillo
Del City,OK
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
7
7
years of professional experience
Work History
Key Manager
The Garage Burgers & Beer
Del City, Oklahoma
02.2022 - Current
- Open store and begin the business day.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Bartender
The Garage Burgers & Beer
Del City, Oklahoma
07.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Counter
The Garage Burgers & Beer
Del City , Oklahoma
03.2017 - Current
- Warmly welcomed customers upon approaching counter and placing orders.
- Maintained stock and replenished workstation products.
- Professionally answered telephones and responded to customer questions and concerns.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Delivered outstanding hospitality and excellent customer service to hundreds of customers daily.
- Handles money when interacting with customers as well as handling the shared tips being made throughout the shifts.
- Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
- Deliver food orders to the proper tables and make sure all tables have received their complete order.
- Consistently check on tables making sure their visit is pleasant.
- Attend to customers frequently for refills, togo items like boxes, containers, or bag for their food.
- Create small daily relationships with regular customers.
Education
High School Diploma -
Del City High School
Del City, OK05.2018
Skills
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
- Age Identification and Compliance
- Cash Handling and Management
- Teamwork and Professionalism
- Monitoring Alcohol Consumption
- Suggestive Selling
- Guest Satisfaction
- Hospitality and Guest Service
- Anticipating Guest Needs
- Outstanding Customer Service
- Responsible Serving
- Food and Beverage Service
Languages
Spanish
Native or Bilingual
Timeline
Key Manager
The Garage Burgers & Beer
02.2022 - Current
Bartender
The Garage Burgers & Beer
07.2021 - Current
Counter
The Garage Burgers & Beer
03.2017 - Current
High School Diploma -
Del City High School
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