Angelica Vega
Stockton,CA
Summary
Dynamic Treatment Coordinator with a proven track record at Nu Smile Dental, enhancing patient satisfaction and increasing case acceptance rates by over 20%. Expert in dental insurance and financial counseling, I excel in creating welcoming environments and streamlining processes. My strong organizational skills and patient education efforts ensure optimal patient outcomes and office efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Nu Smile Dental
11.2022 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Reviewed X-rays to help patients determine best treatments.
- Delivered excellent patient experiences and direct care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Treatment Coordinator
Galt Family Dentistry
07.2020 - 08.2022
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
Treatment Coordinator
Morada Dental and Orthodontics
01.2016 - 07.2020
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Performed in team leader capacity and organized all treatment and placement activities.
Treatment Coordinator/ Dental Assistant
All Care Family Dental
10.2014 - 12.2015
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Education
Associate of Arts - Science
Carrington College
Sacramento, CA03.2023
No Degree - Dental Assisting
UEI College
Stockton, CA08.2014
Associate of Arts - Business Administration
Heard College
Stockton, CA05.2010
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Dental knowledge
- Insurance Verification
- Patient Care Coordination
- Treatment Planning
- Expertise of payment plans
- Dental insurance expertise
- Customer Service
- Scheduling
- Patient Outreach and Follow-Up
- Verbal and written communication
- Creative Problem-Solving
- Attention to Detail
- Multitasking ability
- Claims Processing
- Payment Collection
- Billing statement processing
Certification
X-Ray Certification
Timeline
Treatment Coordinator
Nu Smile Dental
11.2022 - Current
Treatment Coordinator
Galt Family Dentistry
07.2020 - 08.2022
Treatment Coordinator
Morada Dental and Orthodontics
01.2016 - 07.2020
Treatment Coordinator/ Dental Assistant
All Care Family Dental
10.2014 - 12.2015
Associate of Arts - Science
Carrington College
No Degree - Dental Assisting
UEI College
Associate of Arts - Business Administration
Heard College