Angelica Walker
Memphis,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Manager
STARBUCKS COFFEE COMPANY
02.2024 - Current
- Led daily operations, ensuring optimal customer service and adherence to quality standards.
- Trained and mentored new staff on operational procedures and company policies.
- Streamlined inventory management processes to reduce waste and enhance efficiency.
- Developed training programs to improve team performance and service delivery.
Cash Transit Armed Guard
Loomis Armored
04.2023 - 02.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Mail Carrier
US Post Office
05.2022 - 05.2023
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
Assistant Manager
Amazon
06.2019 - 05.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Customer Service Supervisor
DHL Supply Chain
06.2016 - 06.2019
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Data Entry Clerk
Electrolux
01.2013 - 06.2016
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Education
Associate of Science - Science, Technology, And Society
Southwest Coummunity College
Memphis, TN05.2012
High School Diploma -
Wooddale High School
Memphis, TN05.2009
Skills
- Customer Service
- Quality Control
- Data Entry
- Data Collection
- Operations Management
- Organizational skills
- Industry knowledge
- Documentation and Reporting
- Computer Skills
- Forklift operation
Timeline
Manager
STARBUCKS COFFEE COMPANY
02.2024 - Current
Cash Transit Armed Guard
Loomis Armored
04.2023 - 02.2024
Mail Carrier
US Post Office
05.2022 - 05.2023
Assistant Manager
Amazon
06.2019 - 05.2022
Customer Service Supervisor
DHL Supply Chain
06.2016 - 06.2019
Data Entry Clerk
Electrolux
01.2013 - 06.2016
Associate of Science - Science, Technology, And Society
Southwest Coummunity College
High School Diploma -
Wooddale High School