Angelica Watkins
Upper Marlboro,MD
Summary
Accomplished Program Director with a proven track record at Sheppard Pratt for enhancing patient care and streamlining operations. Expert in leveraging medical health records and building therapeutic organizations, I excel in developing effective policies and fostering significant relationships. My leadership has consistently improved program efficiency and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Program Director
Sheppard Pratt
02.2022 - Current
- Participate in staff recruitment, interviewing, hiring, work assignment and orientation, performance supervision
- Schedule Admission interviews develop/coordinate initial assessment and treatment plan, assign most appropriate treatment team to client, and provide clinical supervision of the development of the comprehensive assessment and treatment plan for each client
- Supervise medical records management, assuring maintenance of medical records in compliance with agency, local, state, and federal policies
- Develop and maintain program policies and procedures and revise when necessary; along with initiating and maintaining relationships within and outside of the agency
Patient Service Coordinator
Medstar Cardiology Associates
03.2020 - 02.2022
- Acts as a liaison during patient escalated encounters by utilizing company policies and compassion
- Obtains, identifies, and forwards referrals and authorizations to the correct department in a timely manner
- Enhances continuity of care for patients by utilizing the practice management system
- Schedules appointments and procedures by entering all relevant patient information in EHR systems to ensure proper preparation of the medical record and billing information prior to the time of appointment or procedure
Patient Support Associate/ Patient Support Analyst
Novasom Inc
11.2015 - 03.2020
- Verify information for current testing DOT patients
- Ensure providers' orders are processed in accordance to payer's medical policy
- Complete on-line eligibility and coverage verification within established timeframe
- Building and sustaining long-term working relationships with insurance companies
- Schedule patients within two business days of order entry using CRM software
Residential Service Coordinator
Mosaic Community Service
Baltimore, MD
02.2014 - 08.2018
- Locate Transitional housing for clients of all ages without a permanent residence
- Motivate and assist clients reintegrate into the community with government funding, insurance, and identification
- Provide direct patient care services in accordance with the treatment plan and under the direction of a licensed nurse
- Communicate with patients and their families about the needs of the client to prevent future psychiatric hospitalizations
Education
Master of Science - Social Work
Louisiana State University
Baton Rouge, LA05-2027
Bachelor’s - Psychology
University of Maryland Global Campus
Baltimore, MD10.2024
Associate’s Degree - General Studies
Community College of Baltimore County
Essex, MD06.2021
Skills
- Microsoft Word
- Excel
- PowerPoint
- Salesforce
- MyEvolv
- Epic
- Medconnect
- Cerner
- DrChrono
- Google suites
- Building a therapeutic organization
Hobbies and Interests
- Traveling
- Building a therapeutic organization
Distinctions and certifications
- CPR/AED, 03/01/23, 03/01/25
- First Aid
- Undergrad Certificate in Clinical mental Health Care
Leadership experience and activities
- Youth advocate, His Gifted Hands Worldwide Foundation, Summer 2011-2017
- Student Government
- Black Student Union
- Active Debate team
- Volunteer at community center for grandparents’ day once a week
Timeline
Program Director
Sheppard Pratt
02.2022 - Current
Patient Service Coordinator
Medstar Cardiology Associates
03.2020 - 02.2022
Patient Support Associate/ Patient Support Analyst
Novasom Inc
11.2015 - 03.2020
Residential Service Coordinator
Mosaic Community Service
02.2014 - 08.2018
Master of Science - Social Work
Louisiana State University
Bachelor’s - Psychology
University of Maryland Global Campus
Associate’s Degree - General Studies
Community College of Baltimore County