Montana Klein
Conroe,TX
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 8 years of experience to new professional challenges with growth-oriented organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Director
Bridgewood Farms
03.2022 - 11.2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Oversaw the daily operations of both the ISS state licensed day program and client residential program
Household Manager
Whitt Household
10.2021 - 03.2022
- Balanced and carried out household duties for family of three, including son with intellectual and physical disabilities
- Managed and assisted various special projects and personal assistant tasks on behalf of the family
- Provided direct care for son by implementing goal-oriented activities
Customer Service Manager
Kroger
10.2019 - 06.2021
- Company Overview: Kroger 365/364-Spring, Texas
- Managed a group of over 25 individuals
- Composed employee schedules
- Provided customer service, including handling customer complaints
- Read, understood, and trained others on company policies, reports, and standards
- Kroger 365/364-Spring, Texas
Assistant Department Head
Kroger
10.2019 - 10.2020
- Company Overview: Kroger 136-Conroe, Texas
- Assisted the department head with all duties
- Read and understood company reports
- Provided customer service
- Supervised/managed front-end team of over 30 individuals
- Kroger 136-Conroe, Texas
Lead Camp Counselor
Conroe Family YMCA
05.2017 - 08.2018
- Helped run an after-school site with over 40 elementary children
- Supervised campers and camp counselors
- Lead camp openings and closings by leading group activities and celebrations
- Handled emergency and behavioral situations by defusing the situation and contacting the parents
Direct Support Professional
Bethesda Lutheran Communities
04.2016 - 05.2017
- Supported six (6) adults with disabilities in daily living tasks, such as cooking, cleaning, bathing, and dressing
- Transported individuals to other activities
- Administered medication daily
Education
Bachelor of Arts - Human Development and Family Studies, Business Foundations
University of Houston
Houston, Texas12.2018
Skills
- Fluent in English
- American Sign Language
- Microsoft Excel
- Microsoft Access
- Microsoft Word
- Microsoft PowerPoint
- Customer Service
- Front Desk
- Special Needs
- Personal Assisting
- Early Childhood Education
- Schedule Creation and Management
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
References
Available upon request
Projects
Social Motion Skills Internship, Social Motion Skills/Aspire Accessories, 08/01/18, 12/31/18, Taught and assisted individuals with Autism with product assembly, quality checking, and product packaging, as well as work ethic, job responsibilities, and professionalism, Assisted in an elementary-aged social skills class by leading several sessions independently, contributing knowledge and ideas, and assessing social and behavioral issues, Completed internship project: Aspire Inventory Room Aspire Inventory Room (HDFS 4393), 08/01/18, 12/31/18, Established a consistent and systematic Autism-centered approach to assist with inventory organization, Developed a work task system for the organization of inventory that enables individuals to become self-directed in putting products away given consistent procedures and higher expectations
Honorsandawards
- Dean’s List, Fall 2015, Fall 2016, Spring 2017, Fall 2017
- Academic Excellence Scholarship, 2015-2018
Accomplishments
- Supervised team of 20+ staff members.
- Achieved licensure by completing state requirements with accuracy and efficiency.
Certification
- CPR/AED Certification
Languages
English
Full Professional
American Sign Language
Elementary
Timeline
Program Director
Bridgewood Farms
03.2022 - 11.2024
Household Manager
Whitt Household
10.2021 - 03.2022
Customer Service Manager
Kroger
10.2019 - 06.2021
Assistant Department Head
Kroger
10.2019 - 10.2020
Lead Camp Counselor
Conroe Family YMCA
05.2017 - 08.2018
Direct Support Professional
Bethesda Lutheran Communities
04.2016 - 05.2017
Bachelor of Arts - Human Development and Family Studies, Business Foundations
University of Houston
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