Angelica Webb
Stamford,United States
Summary
Detail-oriented healthcare professional skilled in managing high-volume calls and resolving patient inquiries. Experienced in collaborating with medical teams to streamline scheduling and ensure compliance with insurance verification processes.
Overview
20
20
years of professional experience
Work History
Call Center Representative
Stamford health
Stamford, Connecticut
11.2023 - Current
- Managed high-volume inbound calls from patients and healthcare providers.
- Handled sensitive patient data with confidentiality and care.
- Assisted in resolving customer complaints in a timely manner.
- Collaborated with physicians, nurses, and other staff members as needed.
- Utilized various software systems such as EMRs, Nice In Contact, and databases effectively.
- Utilized various software systems such as EMRs, Nice In Contact, and databases effectively.
- Verified insurance eligibility for patients prior to scheduling appointments or procedures.
- Provided detailed documentation of each call including notes on conversations with patients.
Surgical Scheduler
Stamford Health
Stamford, Connecticut
11.2023 - 06.2025
- Coordinated scheduling of surgeries with medical staff to streamline patient appointments.
- Communicated pre-operative instructions and appointment details to patients for clarity.
- Collaborated with surgical teams to enhance scheduling efficiency and resource management.
- Processed pre-operative orders, including lab work, imaging studies, and required tests.
- Managed prior authorization requests for medical services and procedures efficiently.
- Verified patient insurance coverage, ensuring eligibility and benefits for all services.
- Conveyed essential information about arrival times and preoperative procedures to patients.
Front Desk Medical Receptionist
Stamford Health
Stamford, Connecticut
10.2020 - 11.2023
- Greeted patients warmly and efficiently upon arrival at the healthcare facility.
- Handled patient inquiries and provided information about services available at Stamford Health.
- Collected and verified patient insurance information for accuracy and completeness.
- Maintained organized patient records to ensure compliance with confidentiality regulations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to the check-in process.
Front Desk Agent
Holistic Wellness Consulting
Stamford, Connecticut
10.2018 - 09.2020
- Managed appointment scheduling and coordinated client visits efficiently.
- Provided information about wellness programs and services to clients.
- Handled phone inquiries and resolved client concerns promptly.
- Maintained a clean and organized front desk area for professionalism.
- Answered phones, responded to inquiries, and took messages.
Front Desk Receptionist
Pediatric Pulmonology
Stamford , CT
07.2006 - 09.2018
- Greeted patients and families upon arrival, fostering a welcoming environment that eased check-in process.
- Managed appointment scheduling to optimize patient flow efficiently.
- Answered phone calls and addressed inquiries regarding services and procedures.
- Maintained accurate patient records in electronic health systems, ensuring compliance and accessibility for healthcare providers.
- Processed insurance information and verified coverage for pediatric patients, facilitating smooth and efficient billing.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
Skills
- Call management
- EMR system utilization
- Customer service
- Appointment scheduling
- Insurance verification
- Documentation accuracy
- Workflow coordination
- Data gathering
Timeline
Call Center Representative
Stamford health
11.2023 - Current
Surgical Scheduler
Stamford Health
11.2023 - 06.2025
Front Desk Medical Receptionist
Stamford Health
10.2020 - 11.2023
Front Desk Agent
Holistic Wellness Consulting
10.2018 - 09.2020
Front Desk Receptionist
Pediatric Pulmonology
07.2006 - 09.2018