Summary
Overview
Work History
Skills
Pamela Peddicord
Timeline
Generic

Pamela Peddicord

Marion,OH

Summary

Experienced in managing high volumes of communication, effectively answering and screening calls while adhering to established protocols. Demonstrated ability to resolve customer inquiries and complaints promptly, ensuring satisfaction through effective problem-solving and conflict resolution skills. Proficient in data entry and maintaining accurate call documentation, contributing to streamlined operations within a call center environment. Strong attention to detail and time management skills support the efficient handling of administrative tasks in a school setting.

Overview

41
41
years of professional experience

Work History

Call Center Representative

Whirlpool Corp.
Marion, OH
07.1983 - 01.2024
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Offered additional products or services to enhance customer experience.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Safety Coordinator

Whirlpool Corp.
Marion, OH
07.1983 - 01.2024

Assembly Line Worker

Whirlpool Corp.
, OH
07.1983 - 01.2024
  • Collaborated with other departments to ensure smooth production process flow.
  • Performed routine maintenance on equipment as necessary.
  • Provided training and guidance to new employees on proper assembly techniques.

Skills

  • Customer service
  • Call management
  • Conflict resolution
  • Product knowledge
  • Data entry
  • Time management
  • Problem solving
  • Attention to detail
  • Effective communication
  • Calm disposition
  • Call controlling
  • Call control skills
  • Resolving issues
  • Answering questions
  • Call documentation skills
  • Call center operations

Pamela Peddicord

  • Work well with others
  • Quick learner

Timeline

Call Center Representative

Whirlpool Corp.
07.1983 - 01.2024

Safety Coordinator

Whirlpool Corp.
07.1983 - 01.2024

Assembly Line Worker

Whirlpool Corp.
07.1983 - 01.2024
Pamela Peddicord